B2B Ecommerce Business Analyst

At SpartanNash, a Business Analyst uses their technical and business knowledge to assist in the delivery of excellent software solutions. They work closely with Subject Matter Experts and Stakeholders to identify, define, and deliver key changes that provide end users with the solutions they need to effectively complete their objectives.

As a Business Analyst on the Ecommerce Business to Business (B2B) Team, you’ll collaborate with business and technical SME’s to ensure our solutions exceed expectations. It’s a progressive and dynamic role where you’ll be challenged to discover, understand, document, and deliver complex changes that will help meet our aggressive growth objectives. You’ll work across many channels, subject areas, and platforms including internal and external web; mobile; digital offers and

promotions; marketing; merchandising; and financing, just to name a few…

Here's what you'll do:

• Collaborate with Stakeholders and Subject Matter Experts from the Technical and Business teams to understand needs, analyze, design, and document solutions.

• Work with Technical team members from many different areas like Architecture, Software Development, Quality Assurance, User Experience, Infrastructure, and Retail Services to create shared understandings, design solid solutions, and estimate implementation efforts.

• Work with Project Managers to construct and update project timelines.

• Document requirements as User Stories and Tasks in Jira and other tools.

• Assist Quality Assurance in the composition and review and execution of test cases.

• Exploration of business processes and various team’s areas of responsibility to develop a holistic understanding of the B2B Ecommerce strategy.

• Participate in Backlog Refinement sessions to assist the team with understanding and prioritizing tasks.

• Serve as a proxy for Product Owners when they are unable to directly contribute to team

• Research current and emerging technical capabilities and working findings into the program and product roadmaps.

• Assist in User Acceptance Testing and obtaining sign off on work delivered.

• Work with third party service providers to understand their solution, obtain documentation, and lead feasibility analysis.

Here’s what you’ll need:

• A Bachelor's Degree in Information Systems or an equivalent combination of education and multiple years’ experience in Retail Business and/or Information Technology. IT technical experience with B2B Ecommerce solutions is required.

• 5 years experience in a Business Analyst or similar role required.

• Strong experience with Agile principles, and methodologies.

• Self-driven motivation to learn about the various aspects of SpartanNash’s B2B Ecommerce business and strategy.

• Strong interpersonal and communication skills so you can build effective relationships with technical and non-technical stakeholders.

• A thorough understanding of all phases of the application life cycle and solution delivery for packaged, web, and cloud-based systems.

• The ability to accept and drive change at a product, program, and process level.

• The ability to think analytically, recognize risks, and solve problems in collaboration with an in-depth knowledge of B2B Ecommerce with experience in the Grocery industry.

• The ability to understand and empathize with end users so the best solution can be provided.