Aws Solution Architect

rockITdata, a veteran, minority, and woman-owned small business certified by the NWBOC, is a full-service consulting provider that specializes in providing management and IT services. We help companies build efficiencies, decrease cost, and drive better outcomes. We achieve these goals by leveraging industry leading cloud based artificial intelligence and machine learning technologies.
We bring four distinct offerings to Commercial; Federal; and State, Local, and Education clients.

• Consulting Services: Our strategy, management, and IT advisors bring deep industry and domain expertise to help clients empower their workforce and build improvement capable organizations.
• Application Development and Sustainment: our technologists define, design, prototype, and continuously improve digital solutions to meet clients’ needs and enhance customer experience.
• Mission Support: We provide high-quality staffing solutions to help our clients meet their mission, reduce operating costs, and improve operations.
• Contact Center Solutions: Fueled by cloud based artificial intelligence and machine learning, we implement next generation contact center solutions, purpose built for each client. Our contact center solutions range from current state assessments, roadmap development, technology implementation and sustainment, and full outsourced operations.

We are currently seeking a motivated and experienced AWS Solution Architect, who has a specific background with AWS Connect.
Responsibilities

• Conduct customer-facing presentations on core competencies and technical solution offerings for assigned accounts and focus areas
• Provide technical and business expertise to sales teams and customers on designated solution focus areas
• Define product functional requirements based on customer needs and document specific configuration requirements    
• Assist sales team with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development
• Build and continuously improve the presales to migration assessment/readiness internal interlock mechanism at scale to help customers successfully migrate their business to AWS
• Develop and maintain in-depth knowledge of AWS & Salesforce products
• Lead and assist system design efforts and technical discussions
• Conduct detailed and technical product demonstrations and presentations
• Implement, monitor, and support large-scale pilot and proof of concept installations for Strategic Accounts
• Support technical responses to RFP’s
• Develop and finalize solution proposal and/or presentation of recommended solutions
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions  
• Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics
• Function as technical liaison and ambassador with channel sales and technical teams
• Establish and maintain technical relationships with strategic partner accounts to optimize and streamline the sales process of products and services.
• To lead and grow an AWS practice
• Develops a solid understanding of rockITdata programs and technical offerings
• Other duties, as assigned

Qualifications

• 5+ years’ experience in AWS Connect across both the Private (commercial) and Public (Federal and SLED) sectors.
• AWS certifications (preferred)
• Bachelor's degree in computer science, information technology or other related area
• Must have experience in a Contact Center environment
• Drive continuous improvement in the methodologies through collaborative and proactive activities across the teams
• Proven track record of successful presales and solution development and customer engagement
• Demonstrated knowledge of key technologies, account business rhythms, & technical priorities
• Demonstrated ability to effectively present and communicate with executives in a manner that conveys confidence and engenders approval
• Ability to think strategically, solve problems, and collaboratively lead cross-functional teams
• Drive continuous analytical thinking across team members to derive appropriately innovative solutions
• Ability to gain internal support, operate independently with limited supervision and feedback, and establish a solid working relationship with technical staff, division managers, and peers in the organization
• Superior attention to detail, writing and presentation skills
• Develop and maintain high quality relationships with internal and external customers and partners
• Self-starter and ability to manage time independently without direct supervision
• The ability to operate at the senior level and influence, negotiate and close
• Demonstrated leadership skills
• Ability to work on multiple concurrent projects
• Ability to adapt to various people and working styles under tight deadlines
• Possess excellent leadership, communication, prioritization, and organizational skills
• Editing skills; exceptional knowledge of grammar and punctuation
• Willing to travel up to 10% for specific corporate; leadership; and Customer/Conference engagements

#LI-REMOTE

Here at rockITdata, we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same.

Know the Why.

Value People Above All Else.

Transparency to a Fault.

Progress, Not Perfection.

Be Good by Doing Good.

Smart People Can Disagree.

Bend but Don’t Break.

Represent Your Brand.

Think Differently.

Be Amazing, Be Fearless, Smile, Have Fun!

Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!

rockITdata is an equal opportunity/affirmative action employer and is committed to equal employment opportunities in all employment practices and decisions including recruitment, hiring, placement, promotion, training, transfer, leaves of absence, compensation, disciplinary action, and termination, with regard to the terms and conditions of employment. rockITdata does not discriminate on the basis of race (actual or perceived), ancestry, citizenship, religion, color, creed, sex (including pregnancy, lactation, childbirth and other pregnancy-related conditions), national origin, age, marital status (including parenthood), military service and veteran status, physical or mental disability, genetic information or refusal to submit to a genetic test or to make available genetic test results, arrest and conviction records, matriculation or political affiliation, sexual orientation, gender identity or expression (including transgender status), or any characteristic protected by Federal, state, or local law.

rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process, please contact us for assistance at dreamjob@rockitdata.com.

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