AWC Intake and Discharge Specialist

Company	The Arc Of Chester CountySee more
Address	West Chester, PA
Form of work	Full-time
Salary	$24 - $25 an hour
Category	Human Resources

Job description

Position: AWC INtake and Discharge Specialist
FLSA Status: Non-Exempt
Full-Time with Benefits!

Are you looking for a position where you can make a REAL difference in the lives of people with disabilities and their families? Then check out this opportunity! Our Agency With Choice program is growing rapidly. We need someone in this position who is caring, organized, and good with people. Is that you? If so, we'd love to talk with you!
JOB SUMMARY:
The Agency with Choice (AWC) Intake & Discharge Specialist is responsible for coordinating the intake process of participants, Managing Employers (ME), and Support Service Professionals (SSP). This position is the first point of contact for referrals for new participants, MEs and SSPs. They are responsible for training MEs and SSPs from time of referral to assignment of Program Coordinator to ensure individuals understand their role and function for participants within AWC. This position enters data and tracks vital information. This position is also responsible for exiting participants and MEs upon notification from designated AWC staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Collaborates and/or implements the Arc of Chester County’s 5-year Strategic Plan goals.
Completes all yearly requirements around training and compliance.
Develop an Intake and onboarding process and perform the necessary steps in the intake/onboarding/hiring process of MEs and SSPs for participants including tracking the progress of the applicant in an Excel spreadsheet, follow up when needed to complete each step, and complete new hire training and orientation. Assign referrals to Program Coordinator (PC).
Coordinate the referral process for prospective and new participants.
Complete initial checklist and intake requirements, contact Supports Coordinator (SC) for missing information, track updates from PCs and HR regarding enrollment meetings with MEs and training SSPs.
Work with HR Administrative Assistant collaboratively to ensure SSPs are onboarded in a timely manner. Assist in addressing any barriers to onboarding SSPs, as needed.
Analyze referrals including Individual Support Plans (ISP) to ensure they are appropriate for participant-directed services prior to progressing through the Intake and onboarding process. Follow up with the SC and/or participant to discuss the appropriateness of the program, if needed.
Initiate contact with prospective AWC SSP, per ME, to confirm willingness to support participant.
Develop enrollment packet and electronic file system for MEs and SSPs and update, as needed.
Input necessary AWC participant information, ME and SSP(s) into agency databases and trackers. Assign new participants within the current agency databases.
Develop and provide orientation and training for enrolling MEs and onboarding SSPs. Document the completion of all training and ensure documentation is stored, per agency record retention and storage policies and procedures.
Coordinate SSP start dates (after collaboration of completion of onboarding with HR) with ME’s, SSP’s, SC’s and AWC staff and ensure appropriate communication and letters are sent to all involved.
Ensure business continuity and coverage during staff absences so deadlines are met at all times.
In collaboration with the AWC HR Manager and AWC Program Managers, and other agency staff, perform all the necessary steps in the exiting process of MEs and participants. Notify HR of SSPs to be exited.
Review exiting spreadsheet daily and email Fiscal office to confirm all billing is completed and participants case can be completely exited from the system.
Track admin fee authorizations and communicate to fiscal when services are starting and ending.
Update documents and training materials when necessary.
Answer and return MEs and SSPs phone calls, answer questions, reset passwords, etc. during the onboarding process.
Attend administrative and HR meetings, as needed and required.
Other duties as assigned.

CERTIFICATES, LICENSES, REGISTRATIONS:

Consent and completion of all required background checks.
Current and valid driver’s license, vehicle insurance and registration with acceptable driving record as per The Arc’s Personnel Policy.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED).
Strong computer skills and knowledge of Microsoft Office Suite
2+ years of administration and receptionist experience.

OTHER SKILLS AND ABILITIES:

Knowledge of computer equipment, word processing and data base software.
Knowledge of operation of fax, copier, telephone, mail, and other office equipment.

Benefits include medical insurance, long-term disability, and life insurance. Additional options are offered through our cafeteria plan, including dental, vision, short-term disability, and more!