Avp Of Hospice Quality & Patient Experience - Remote

What You Will Do

As AVP of Hospice Quality & Patient Experience, you will be responsible for supporting the development of programs, best practices, and service standards to drive ongoing measurable improvement in quality of care and service and best-in-class patient experience.

Essential Functions:

• Collaborates with clinical and operational leaders to facilitate individualized patient centered care at all levels of the program inclusive of all team members utilizing industry and national best practices.
• Guides the Director of Volunteer Services and the volunteer services department in setting priorities, monitoring volunteer specific metrics and developing the volunteer program to support compliance with the Conditions of Participation.
• Guides the Director of Bereavement Services and the bereavement department on remote offering of bereavement support and a best-in-class bereavement program including strategic leadership and monitoring and measuring outcome metrics.
• Works closely with the VP of Quality to prioritize quality initiatives and acts as point person to drive improvement in all quality metrics and patient experience through these initiatives.
• Directly oversees the development and criteria necessary for specialty programs, best practices, and the attainment of specialized designations, such as We Honor Veterans and Trees in Memory.
• Collaborates in the development of clinical programs such as CardioPulm programs, Deep Harbors Dementia, and others. Also establishes performance measures of success that support exceptional patient experience and industry leading quality of care.
• Collaborates with clinical leaders to establish procedures, supporting materials and programs that facilitate clinician certifications unique to Hospice disciplines.
• Assists Hospice leadership with staffing model analysis to drive quality of patient care and enhanced service delivery for exceptional patient experience.
• Works with regional support teams to facilitate implementation and adoption of emerging technologies, devices, protocols, processes and supplies that support patient experience.
• Establishes standards for volunteer, bereavement, psychosocial and spiritual care processes to drive results, including IDG standards, start of care and routine care processes, documentation standards, end of life protocols, and levels of care criteria.
• Develops performance measurement criteria and processes to evaluate effectiveness of initiatives.
• Conducts presentations, collaborates in the strategic planning process and provides education as needed.
• In collaboration with Regulatory Affairs ensures all program policies and practices are in keeping with all national standards and regulatory requirements.
• Provides Governing Body updates related to areas of responsibility.
• Drafts written communication appropriate for all levels of the organization to provide updates, new information or alerts, as necessary.
• Assists legal in drafting official policy responses as proposed regulations dictate.
• Actively participates at the national level in related professional associations such as NHPCO, NAHC, NAHQ etc.

Required

• Bachelor's degree in nursing or health related field.
• Current, unencumbered state license to practice in designated field.
• Eight (8 ) years' clinical experience in hospice, at least 5 of which in a leadership role.
• Expert knowledge of hospice industry, related clinical practice, and project management principles.
• Experience in clinical policy and program development/implementation.
• Working knowledge of QAPI requirements, performance measurement and analysis.
• Excellent verbal/written communication and presentation skills.
• Multi-site and remote management experience.

Preferred:

• Master's degree in nursing or health related field.

Travel:

• Minimal travel

Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.