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This position is incentive eligible.Introduction
Managers thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director of Patient Experience for our TriStar Centennial Medical Center team where excellence creates excellence.
BenefitsTriStar Centennial Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Director of Patient Experience role today!
Job Summary and QualificationsThe Director of Patient Experience at TriStar Centennial will be responsible for collaborating with the TriStar Vice President, Patient Experience on Patient Experience strategy, education, and onsite coaching. The Director of Patient Experience, based out of TriStar Centennial, will be an experienced leader well-versed in Patient Experience data analytics, best practices, and coaching with 6+ years relevant experience and will be responsible for the execution and sustainment of division-wide Patient Experience initiatives at TriStar Centennial.
What you will do in this role:
- Your role collaborates with all stakeholders (i.e. division leadership, facility leadership, facility nursing and department directors, and vendors) to direct Patient Experience initiatives.
- You role provides oversight, coordination, and direction for all Patient Experience initiatives at TriStar Centennial.
- You role develops strategies to overcome barriers – proactively identifying any existing barriers and utilizing change management principles to mitigate any potential barriers in future initiatives.
- You will operationalize tactics in support of strategic goals for Patient Experience.
- You will develop relationships with facility leadership team and communicate HCA and TriStar Division Patient Experience goals and plans.
- You will meet with various departments, groups, managers/directors, to formalize programs and action plans.
- Your role partners with facility leadership to extract and interpret data to support facility ad hoc reporting needs.
- You will track and trend outcomes, makes recommendations, and develops.
- Your role provides education to nurses, physicians, and ancillary staff as required.
- You will conduct assessment of individual and group needs to improve Patient Experience outcomes.
- Your role evaluates the effectiveness of training courses, workshops, or other developmental interventions designed to address training needs of individuals or groups of employees.
- Your role coordinates or provide directly, training classes or other programs to ensure new and existing staff have proper tools and preparation to perform daily tasks and duties.
What qualifications you will need:
- Bachelors Degree required, Master's preferred in a healthcare related field
- 3-5 + years of relevant experience in Patient Experience preferred
- Lean experience or Six Sigma black or green belt certifications preferred
- Previous staff development, educator, or consulting experience, especially in the area of Patient Experience, and previous project management experience is preferred.
- Excellent communication and interpersonal skills required.
- Demonstrates ability to work with colleagues at all levels of the organization and accomplish multiple tasks according to specific timelines.
- Demonstrates flexibility in the face of changing priorities and schedules.
- Conveys a positive image of Patient Experience, self, and the organization with internal as well as external constituents. Demonstrates skill and success in leading work groups of healthcare professionals and project management in the areas of nursing or healthcare.
TriStar Centennial Medical Center is a 740+ bed comprehensive facility. We offer medical and surgical programs. These include behavioral health and 24-hour emergency. These also include heart and vascular and imaging. These also include neurosciences, oncology, orthopedics, pediatrics, rehabilitation, sleep disorder, and women's services. We are an affiliate of TriStar Health. TriStar Centennial Medical Center is a 43-acre campus. We are home to TriStar Centennial Heart & Vascular Center. We are home to TriStar Centennial Women's Hospital. Our campus includes The Children's Hospital at TriStar Centennial, Sarah Cannon Cancer Institute at TriStar Centennial Medical Center, TriStar Centennial Advanced Joint Replacement Institute and TriStar Centennial Parthenon Pavilion.
HCA Healthcare has been named one of the World’s Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a Director of Patient Experience.Unlock your leadership potential with HCA Healthcare.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
