Address
Form of workJob Description
SUMMARY
This position is primarily responsible for overseeing the timely and accurate processing of operations and services in the Card Operations department. This position is also responsible for managing the day-to-day operations of credit card, the servicing, maintenance and ordering of cards as well as online banking services. This includes supervising a small team responsible for daily credit card processing and exception resolution.
ESSENTIALFUNCTIONS
Responsibilities include the following. Other duties may be assigned.
Core Duties
- Oversee the operations and staff of the Card Service Department.
- Provide assistance to accounts officers on all products and services handled.
- Work with service vendors in regards to any issues with the applications used on a daily basis.
- Responsible for submitting Operating Quarterly Report to Visa Corporation.
- Perform quality control on staff’s daily work.
- Assist in any special projects or assignments as needed.
Regulatory
- Ensure all policies and procedures are met while processing new applications, replacements, renewals, account maintenance, statements, enrollments, and report processing.
- Update policies and procedures for each of the products.
- Periodically meeting with consultants, auditors, and compliance department to ensure that our process are streamlined and in compliance with regulations.
EDUCATION & TRAINING
KNOWLEDGE & EXPERIENCE
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following:
- Minimum of a Bachelor’s degree in Business Administration, Accounting or Finance required or equivalent work experience.
- Minimum of five years of card product management/card operations, customer service and general banking experience.
- Knowledge of the financial services industry such as, card payment industry; Credit, Debit, ATM, MasterCard and Visa.
- Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
- Basic Computer Skills.
- Advanced Skills with Microsoft Office.
- Mathematical Skills.
- Customer/Client Focus.
- Credibility.
- Problem Solving/Analysis.
- Teamwork Orientation.
- Initiative.
- Stress Management.
- Organizational Skills.
- Technical Capacity.
- Effective communicator.
- Adaptability.
SUPERVISOR RESPONSIBILITIES
The A.V.P. Card Service and Electronic Banking Manager is responsible for the overall direction, coordination, and evaluation of the Card Service and Electronic Banking department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; firing; addressing complaints and resolving problems.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel and crouch. The employee must regularly lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus.
TRAVEL
This position may require travel.
DISCLAIMER
Equal Opportunity Employer: Helm Bank USA supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. Helm Bank USA does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks be performed as assigned.
I understand and acknowledge, in addition to the duties outlined in this job description, I am also responsible for making sure my duties are performed in full compliance with all of the Bank’s rules, and with all of the state and federal regulations to which the Bank is subject. I understand knowledge of, and adherence to the Bank’s Bank Secrecy Act/Anti-Money-Laundering/OFAC Program is an important part of my job performance and will be considered a factor for job evaluations as well as promotions, and ongoing BSA/AML/OFAC training will be continuously required during my employment. I agree to address any and all questions I may have about the Bank’s BSA/AML/OFAC Program to the Bank’s BSA Department.
