Av Service Technician

As an AV Service Technician at Metinteractive, you will work to resolve client requests for support including support wireless network services, digital signage, data network connectivity, video production, and managed audio installations. This is a full-time, mid-senior level position.

Reporting to our Service Manager, your day-to-day responsibilities will include:

• Respond to client service requests for Audio, Video, Broadcast system support
• Troubleshoot, diagnose, and resolve, AV hardware, software, and network system issues
• Troubleshoot and repair IT-based hardware or software and network technology systems that provide broadcast and AV services
• Perform maintenance and service calls on client sites as needed
• Track requests, communicate problems, and document resolutions in helpdesk platform
• Support Windows/Linux-based digital signage system to ensure playback functionality
• Troubleshoot LED and DSP equipment issues
• Maintain LED and DSP equipment and systems
• Ensure the stability and integrity of network voice, data, video, audio, and wireless-access services used in a large-scale audiovisual and event production facilities
• Support on-site installation of systems by working with client IT organizations or services
• Configure, deploy, administrate, and maintain broadcast/audio/video/control workstations and servers
• Participating in on-call support as needed
• Provide support to integration team working on new projects/jobs site installations

You are someone who has:

• Knowledge of signal flow for audio/video and control systems
• 3+ years working in large scale live broadcast environments
• Implemented, administrated, and troubleshoot audio or video infrastructure devices
• Managed windows-based workstations, desktops, servers, or vms
• Integrated various AVoverIP solutions; kvm, video transport/streaming, audio-over-IP, etc.
• Worked with non-technical customers or clients of various skill level
• Ability to remain efficient and organized while handling multiple tasks simultaneously
• LED equipment knowledge and experience
• DSP equipment knowledge and experience
• Proficient in cable termination techniques and standards
• Knowledge of various video and audio formats or processing
• Ability to create accurate client operations guides and documentation for systems
• Strong computer skills in a Windows and Linux environment
• Ability to quickly learn new or unfamiliar technology, software, products using documentation and resources
• Comfortable being on lifts and ladders (10FT+)
• Willingness to travel and comfortable using public transit

We know you have your choice of roles for your next opportunity. Here's why we think you should choose Metinteractive:

• Metinteractive strives to foster a collaborative, forward-thinking and creative environment. Employees are encouraged to be "figure-outers" and work together as a team. Additionally, Metinteractive offers competitive employee benefits including a continuing education program, employee discount program, and generous time off.
• Check out our website HOME - Metinteractive

Compensation range is $30 to $42 hourly, commensurate with level of experience.

About Metinteractive

Metinteractive intersects at the convergence of architecture, technology + communication - providing strategic, sustainable cross-channel solutions and scalable platforms that deliver true engagement at every touchpoint. Known as a technology solutions powerhouse, clients often come to Metinteractive for software and hardware expertise. But, even more often, they discover our ability to solve problems on a much broader level, providing a cohesive strategy that marries technology, marketing, ecommerce, and other services into an integrated scalable platform. Metinteractive is a Women-Owned Business Enterprise, Affirmative-action, Equal opportunity employer with offices in Connecticut, New York, West Virginia, and Nebraska.

Metinteractive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Metinteractive complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.