Av Lab Technician Lead

WHO WE ARE:
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:

• Daily check-in on all labs to troubleshoot and maintain all technology and peripheral devices to ensure end-user satisfaction.
• Assist researchers with set up of labs prior to research studies.
• Provide accurate, time sensitive, and effective solutions/assistance to researchers during lab use.
• Asset management of test devices and field recording equipment.
• Use a ticketing system to open, track, and resolve all lab & related issues.
• Assist Lab Managers with construction of new Labs
• Manage distribution of tool licenses
• Provide on-going technical support, documentation, training and assistance to UX Researchers
• Liason between the tech team and the service SDM.
• Provide technical writing to develop new standardized processes
• Lead the team when necessary
• Create documentation on operations
• Report on KPIs and success metrics

WHAT YOU NEED TO SUCCEED:

• 5+ years of AV installation, operation, and troubleshooting experience - including but not limited to equipment integration, handling, break/fixing, and configuring audio & video hardware, and cable & connector types.
• Experience with audio & video processing equipment, such as Extron.
• Familiarity with RJ45/CAT5, BNC, XLR, & TRS connectors.
• Familiarity with video recording and streaming concepts and codecs.
• Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility.
• Experience troubleshooting Android through Android developer tools.
• Experience troubleshooting iOS devices.
• Experience in managing people or a small technical team.
• Compelling communication and a strong customer service orientation.
• Detail oriented with ability to handle multiple projects simultaneously.
• Familiarity with user experience/usability research & methods is strongly preferred
• Experience with virtual reality and augmented reality is a plus
• Bachelor's Degree in Media Technology (or related field) or equivalent work experience

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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