Job Description
his is what you'll do:
- Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions
- Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces
- Follow the standards and policies defined for the AV services, conference rooms, Zoom/Teams services, and running live corporate meetings
- Design, administer, and manage a scalable enterprise-level AV platform based on the business requirements
- Lead testing practices to ensure AV changes/upgrades don't negatively impact key business applications or user experience.
- Document the deployment, troubleshooting, and operational processes required to build and operate our AV solutions
- Develop custom configurations and/or software solutions around AV services as necessary
- Provide the last line of defense for AV support within IT
- Act as a Subject Matter Expert (SME) for Zoom/Team rooms, Cisco telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure
- Drive initiatives to continuously improve our end-users' experience based on user feedback and monitoring data
- Manage enterprise AV platform and leverage your scripting skills to automate activities
- Develop positive relationships with the business and other functions involved in downstream technical processes
- Collaborate with cross functional IT teams
- Look to improve all aspects of the AV services continually
This is what you'll need:
- At least 5-8 years (or relative) in the AV Design Engineer rolewith experience working in IT Administration
- Bachelor's and/or CTS-D is preferred for this position
- High proficiency with Autodesk AutoCAD, ACC, BIM360, Blubeam Revu, and general architectural design processes, standards, and collaboration platforms
- High proficiency with acoustic modeling software like EASE Focus and Address, QSC and Harman/JBL Pro line of products
- High proficiency building functional diagrams, documenting detailed scope of work and bill of materials for AV projects
- Experience with DSP and custom control interface design and configuration
- Experience with AV networking and Cisco switches
- Experience managing vendors of various trades and collaborating within cross functional teams
- Experience with: Zoom configuration and management, Microsoft O365 integrations, On-Prem/Cloud telephony system, MS Teams, Mac, and Level 3 escalation support and troubleshooting.
- Support Knowledge with the following technologies: Neat, Polycom, Q-Sys, Harman, Biamp, and Crestron
- Ability to identify, scope, and recommend improvements in the AV spaces
- Tech Savvy - Ability and passion for learning new technology and tools
- Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
- Ability to communicate at all levels within the organization - Business Stakeholders, Senior Managers, and C-Level Execs
- Prioritization Skills - The ability to analyze support requests and prioritize them based on impact.
- Discipline - The discipline to actively manage AV tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication. Motivated and driven to tackle daily assignment and build efficient workflows around them
- A Teacher - Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the way