Address
Form of work- Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions.
- Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces.
- Follow the standards and policies defined for the AV services, conference rooms, Zoom/Teams services, and running live corporate meetings.
- Design, administer, and manage a scalable enterprise-level AV platform based on the business requirements.
- Lead testing practices to ensure AV changes/upgrades don’t negatively impact key business applications or user experience.
- Document the deployment, troubleshooting, and operational processes required to build and operate our AV solutions.
- Develop custom configurations and/or software solutions around AV services, as necessary.
- Provide the last line of defense for AV support within IT.
- Act as a Subject Matter Expert (SME) for Zoom/Team rooms, Cisco telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure.
- Drive initiatives to continuously improve our end-users experience based on user feedback and monitoring data.
- Manage enterprise AV platform and leverage your scripting skills to automate activities.
- Develop positive relationships with the business and other functions involved in downstream technical processes.
- Collaborate with cross functional IT teams.
- Look to improve all aspects of the AV services continually.
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
- Recognize the rights and responsibilities of patient confidentiality.
- Convey empathy and compassion to those experiencing grief, pain or trauma.
- Report to other staff members any changes in patient condition.
- Relate to others in a manner that creates a sense of teamwork and cooperation.
- Communicate effectively and therapeutically with people from every socioeconomic background.
- Incorporate guest relations into daily activities.
- May provide consultation on complex projects and is considered to be the top-level contributor/specialist.
- A wide degree of creativity and latitude is expected.
- Typically reports to a manager or head of a unit/department.
Requirements
- Experience: 5 - 20 Years.
- At least 5-8 years (or relative) in the AV Design Engineer role with experience working in IT Administration.
- Bachelors and/or CTS-D is preferred for this position.
- High proficiency with Autodesk AutoCAD, Client, BIM360, Blubeam Revu, and general architectural design processes, standards, and collaboration platforms.
- High proficiency with acoustic modeling software like EASE Focus and Address, QSC and Harman/JBL Pro line of products.
- High proficiency building functional diagrams, documenting detailed scope of work and bill of materials for AV projects.
- Experience with DSP and custom control interface design and configuration.
- Experience with AV networking and Cisco switches.
- Experience managing vendors of various trades and collaborating within cross functional teams.
- Experience with: Zoom configuration and management, Microsoft O365 integrations, On-Prem/Cloud telephony system, MS Teams, Mac, and Level 3 escalation support and troubleshooting.
- Support Knowledge with the following technologies: Neat, Polycom, Q-Sys, Harman, Biamp, and Crestron.
- Ability to identify, scope, and recommend improvements in the AV spaces.
- Tech Savvy Ability and passion for learning new technology and tools.
- Passion for Customer Support A drive to help end-users get what they need to do their jobs the best they can.
- A sense of satisfaction from assisting end-users in getting what they need on time.
- Ability to communicate at all levels within the organization Business Stakeholders, Senior Managers, and C-Level Execs.
- The ability to analyze support requests and prioritize them based on impact.
- The discipline to actively manage AV tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication. Motivated and driven to tackle daily assignment and build efficient workflows around them.
- A Teacher Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the way.
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.
