Automotive Service Manager

• Responsibilities:

- Oversee the daily operations of the Automotive Service department
- Provide exceptional customer service and ensure customer satisfaction
- Manage and supervise our service technicians and support staff
- Schedule and assign work orders to technicians
- Ensure timely completion of repairs and maintenance services
- Monitor and maintain inventory of parts and supplies
- Handle customer complaints and resolve issues in a professional manner
- Collaborate with sales department to promote additional services or products
- Maintain accurate records of service transactions, including billing and payments

• Skills:

- Strong service writing skills to accurately document customer concerns and vehicle issues
- In-depth knowledge of automotive repair and maintenance procedures
- Excellent customer service skills with the ability to build rapport with customers
- Sales skills to effectively communicate service recommendations and upsell additional services or products
- Proficient in vehicle diagnostics and troubleshooting techniques
- Experience handling cash transactions and managing financial aspects of an auto service department
- Proven leadership abilities to effectively manage a team of technicians and support staff

• -Experience with body shop estimating
• MUST HAVE AT LEAST 5 YEARS SERVICE WRITER EXPERIENCE
• Dynamic, high-energy, enjoyable, and welcoming workplace seeking candidates with a minimum of 5 years' experience in Automotive Management. The ideal candidate should possess strong analytical and problem-solving capabilities, adeptness at multitasking, self-motivation, and enthusiasm for collaborative team settings. Exceptional written and verbal communication skills are essential, and familiarity with AllData is advantageous. A track record of reliability and consistency in employment is valued. A valid, clean drivers license, along with a professional demeanor and work ethic, are expected.
• The Service Manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records
• The Service Manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department
• This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Parts Managers, Sales Managers and other store Associates, just to name a few
• Assist all subordinate service and sales personnel in all phases of their job descriptions
• Properly document employee behavior that may result in punitive job actions such as termination
• Report to management any circumstances that compromise the integrity of the dealership
• Work with the parts department as appropriate to ensure proper stocking of high use parts
• Collect accounts receivable for service work
• Quality check completed jobs
• Ensure that all the necessary shop equipment is in proper working condition
• Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
• Ensure that proper service sales techniques are being used
• Meet at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
• Communicate with customers before issues arise and get involved in escalated customer issues
• Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
• Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
• Establish and maintain a good working relationship with customers to encourage repeat referral business
• Assure proper repair order flow to satisfy warranty/dealership/business office requirements
• Manage returns and core credits
• Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
• Direct and schedule the activates of all department associates
• Hire, train, motivate, counsel and monitor the performance of all service department staff
• Maintain customer satisfaction index rating above that of manufacturer or dealership average

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $51,027.73 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Ability to Relocate:

• Long Beach, MS 39560: Relocate before starting work (Required)

Work Location: In person