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Form of work
SalaryA Service Manager manages the service department team and handles customer service interactions, reports, and repairs. The Service Manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers
Job Responsibilities:
- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Monitor flow of internal and customer paid RO’s
- Ensure efficient use of shop time
- Determine and recommend needed maintenance based on age, mileage, and vehicle history
- Prepare complete and accurate estimates of cost for labor and parts
- Establish follow-up time
- Monitor the progress of each vehicle throughout the day, updating customers frequently
- Verify that final invoice reconciles with work performed on the repair order
- Explain all completed work and charges to customers
Job Requirements:
- Minimum of 3-4 years of experience in a Service Manager role
- Ability to work hard with limited supervision
- Must be able to manage in a fast-paced work environment
- Knowledge of automobiles
- Positive attitude
- High-volume mentality
Job Type: Full-time
Job Type: Full-time
Day range:
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Required)
