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SalaryCrossroads Ford of Fuquay Varina is looking for an experienced Service Manager to join our team. A successful candidate must have integrity, a servant attitude, strong work ethic, and the ability to develop, grow and be part of a team that not only meets but exceeds goals. Our corporate management team will act as a resource, assisting in paving the way for you to develop your staff, your career and your future into an award-winning direction.
Our responsibility is to be a leader in the marketplace, not just in terms of units and numbers, but how each and every customer perceives his or her experience with Crossroads Automotive Group. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure, happy staff members will provide to our customers the treatment they deserve and expect.
Job Duties:
- Oversee all aspects of service department
- Monitor sales, gross profit, and expenses on a daily basis
- Work closely with other department managers
- Handle any customer concerns that need management involvement
- Maintain a positive working relationship with manufacturer representatives
- Keep open repairs orders current
- Hire, train, motivate, council, and monitor the performance of all service department staff
- Maintain training and certification requirements per manufacturer and dealer standards
- Prolonged periods of computer usage and data entry
We Provide:
- Relocation assistance available
- Well-maintained modern equipment
- Latest software, WiFi and computer terminals in the shops
- Employee discounts on vehicles, parts and service
- Comprehensive benefits package to include: medical, dental, vision, short-term & long-term disability, employer paid basic life insurance and additional voluntary life
- 401k with employer match
- Prior Service Manager experience at a dealership
- Two or more years in automotive industry required
- Must be at least 18 years of age or older
- Legally eligible to work in the United States
- Valid driver's license
- Successfully pass drug screen, background and motor vehicle records check
