Automotive Service Bdc Representative

Job Summary
The BDC (Business Development Center) representative at Findlay Cadillac ensures customer inquiries and service appointments are addressed efficiently for maximum customer satisfaction. Through strongly customer-focused interactions via phone, fax, email, and other methods, the BDC representative identifies potential sales opportunities and works to ensure customers' service-related needs are met.
Compensation & Benefits
The Automotive BDC representative is an hourly position that offers competitive benefits and compensation package. The BDC representative will be eligible for competitive bonus structures on successful customer opportunities and sales.
Responsibilities
Answer customer inquiries and service appointment calls professionally in a timely manner
Understand customer needs and strive to meet them by providing accurate information and recommendations
Recommend services based on customer needs
Understand special concerns that customers may have and address accordingly
Move customer inquiries along the sales process as needed
Research and maintain knowledge of products and services
Enter customer information into the dealership systems
Keep the service team up-to-date on customer requests
Requirements
Ability to multitask and prioritize duties
Excellent communication skills, both verbal and written
Flexibility for scheduling and the ability to anticipate customer needs
Understanding of customer service principles and practices
Basic computer proficiency
At least 1-2 years of sales or service background.
EEOC Statement
Findlay Cadillac is an equal opportunity employer. We are committed to a policy of nondiscrimination in our employment practices and do not unlawfully discriminate against any applicant or employee on the basis of race, color, religion, ethnicity, national origin, sex, disability, veteran status, or any other characteristic protected by applicable state, federal or local law.