Address
Form of work
SalaryPOSITION SUMMARY:
- Basic knowledge of company products (labor rates, menu item prices, models, series, options,
- Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations.
- Is capable of addressing customer hesitation and resistance with patience and empathy.
- Capable of project a positive image every time you place or receive a telephone call.
- Works with all departments in the dealership, charts and monitors daily activities.
- Ability to work a flexible schedule, including weekends and evenings.
CUSTOMER SERVICE ORIENTATION:
- Believes that the customer is the most important thing.
- Devotes maximum attention and effort to providing the highest levels of customer service.
- Feels a personal sense of achievement when customers are delighted.
- Understands and anticipates customer needs and works tirelessly to meet them.
- Willing to go above and beyond the call of duty to help customers and resolve their problems.
- Thrives on ensuring that the customer experience is the best it can be.
- Sees customer complaints firstly as opportunities to create customer satisfaction.
- Driven to make sure every customer feels valued.
The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
