Address
SalaryHighly driven to make money!
$4,000 to $8000 a month
$3,000 is guaranteed as a draw!!!
IMMEDIATE POSITION OPEN RIGHT NOW
What is a TOP applicant?
Highly EXPERIENCED & SKILLEDin customer service!!
Highly ETHICAL approach to business standards!!!!
Highly skilled in the ability to follow our processes!
Toyota experience preferred, but NOT required!
Highly motivated to take care of our customers
NOT a habitual job hopper, work well with fellow staff, and enjoy what you do!
Can you meet these qualifications? If YES, then click apply and join the Jim Norton Toyota family!
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Service Advisor – Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Physical Requirements:
- The physical requirements of the position are MEDIUM in intensity.
- Must be able to sit/stand/walk for long periods of time.
- Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.
- Constant – Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.
- Frequent – Repetitive motion.
- Occasional – Balancing, kneeling, crouching, pushing, pulling, lifting 50 – 100lbs (with lifting assistance)
Physical Working Conditions:
This position is subject to inside and outside environmental working conditions including but not limited to: temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating and auto dealership.
