Automotive Service Advisor

Montgomery Automotive Group is a leading retailer of cars and trucks in the region. Our Big M Chevrolet dealership is currently hiring a Service Advisor. This is your place to start a new opportunity within the automotive industry. We are looking for motivated, hard-working individuals who are looking to become a Service Advisor within the automotive industry. The ideal candidate for this role is someone who has the ability to build relationships, learn the service process, are coachable, and want to succeed.

Responsibilities

• Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer pay and warranty service.
• Secure an agreement from customer before repairs begin.
• Cover estimate of cost, and approximate time when car will be completed.
• Use service aids in a manner that will increase customer satisfaction and service sales.
• Actively promote service sales and look for opportunities to foster and suggest new or used car sales.
• All repair orders should be clearly and concisely input by computer in accordance with dealership policies.
• Make sure all repair orders include a clear definition of the concern.
• Verify that the complaint, cause, and corrections are included on repair order before release.
• Identify repairs that require special handling, such as: rush, customer waiting, special problem, comeback, etc.
• Road test car with owner in cases of rattles, unfamiliar noises, etc. to accurately determine concerns as appropriate.
• Make sure all cars are road tested prior to return to customer.
• Follow-up on customer work, delivery or estimated cost (we are bound legally in both areas).
• Answer incoming phone calls by customers, available for summons by a cashier.
• Follow-up on jobs completed by dealership as assigned.
• Check with a Service Manager whenever a discount is a consideration.
• Make sure all cars are returned to owners in clean and acceptable condition.

Automotive Service Advisor Requirements:

• High school diploma/GED required.
• No Automotive Service experience is necessary but must have excellent communication and interpersonal skills as well as good problem-solving skills.
• Must be proficient with computers and have the ability to use the CRM software.
• Consistent work history.
• Must have valid driver's license.

Job Type: Full-time

Pay: $36,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Day shift

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Radcliff, KY: Relocate before starting work (Required)

Work Location: In person