Automotive Service Advisor

Accelerate your Customer Service and Sales experience to the next level! Join the AAA Team as an Automotive Service Advisor!
At AAA, our mission and core passion to help others is still as strong as it was 100+ years ago when we founded AAA as the safety and travel advocate for drivers, passengers, and pedestrians. Today, we seek out associates who share that same passion and embody our Shared Values: Teamwork, Respect, Integrity, and Quality. We've created an environment where you can look forward to coming to work and interacting with passionate people who enjoy what they do and love supporting a team.
Bring your passion! Be our ambassador of car care safety and automotive repairs and join the AAA Car Care Repair team in Columbia, MD as an AutomotiveService Advisor!
Location Address: 7065 Minstrel Way, Columbia, MD 21046
At AAA, your success is our success. As an Automotive Service Advisor, we can offer you:

• Total Compensation of $40,000 to $55,000 per year!
• Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance - Coverage begins after 30 days from your hire date!
• Over 2 weeks of Paid Time Off accrued during the first year of employment
• 8 Paid Holidays
• 401(k) retirement plan with up to 7% company match
• FREE company-paid Life Insurance (2x your annual base salary)
• FREE AAA Premier level membership (inclusive of product and service discounts)
• Tuition reimbursement (Up to $5,250 per year)
• An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment
• Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round!

What our Automotive Service Advisors do:

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.
• Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

What you will need to succeed:

• High School Diploma or equivalent.
• Three years in the automotive industry in a fast paced environment with a proven Sales and Customer Satisfaction Index record.
• Knowledge of automotive technology (mechanics, hydraulics, and basic principles of electricity and electronics) and the ability to communicate same information to the support team, customers and Auto Technicians. ASE (Automotive Service Excellence) Service Advisor Certification is desired.
• Must possess and maintain a valid driver's license, five (5) years driving experience with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light duty trucks.

Are You Ready to Join the AAA Team? Let's Do This!
If you are ready to make a difference in the lives of our customers and employees, Apply Now! You can expect to hear from our team within 48 hours.
AAA Club Alliance (ACA) is an equal opportunity employer. Military and Veterans are encouraged to apply.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Car Care