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Form of workJob Description
THIS IS THE CAREER OPPORTUNITY YOU’VE BEEN SEARCHING FOR, BUT SIMPLY COULDN’T FIND…
Tired of the dead-end jobs without the power to make positive impact or change?
Have you ever considered what your career would be when you finally found the opportunity to lead and make an actual difference?
Imagine joining an automotive group that is:
- Family- Friendly
- Tight Knit
- Supportive
- Provides consistent training & development
- Develops leaders from within
- Appreciates and rewards ambition
- Encourages input, disagreements and healthy conflict
- Seeks to be innovative
PICTURE THIS…
You are actually EXCITED and INSPIRED by an OPPORTUNITY to join an automotive dealership Service team where you are genuinely entrusted to grow the people in and the profitability of your business. Imagine participating in all of the upside benefits of that growth and the impact that you make on the team you lead and the clients that your team serves every day. It is absolutely possible, and NOW is the time! True opportunity is a situation in which it is possible for you to do something that you have always wanted to do…Lead, impact and influence a team of professionals to attain the levels of success that they have always wanted to achieve!
If you are a professional Service Manager/Director who is looking to do something truly exceptional and extraordinary, and you seek a clear path to accomplish career defining goals…We have the CAREER PATH for you!
HOURS OF WORK: 7:30 AM to 6:00 PM Monday through Friday
7:30 AM to 5:00 PM Saturday (when applicable)
THE IDEAL CANDIDATE FOR OUR SERVICE ADVISOR POSITION IS:
- Goal-Oriented
- Self Starter
- Effective Communicator
- Relationship Builder
- Self-aware
- Respectful
- Empathetic
- Demonstrates leadership skills
- Critical Thinking Skills
- Proficiency in Spanish and Portuguese is a plus**
- Experience with DealerTrack DMS and XTime Scheduler
POSITION RESPONSIBILITY OUTLINE:
Looking for someone to help engage with a positive customer experience, to set our organization apart from the competition. Service Advisor is responsible for the overall client experience with the dealership’s Service Department including professional and enthusiastic greeting, professional service and maintenance recommendations, status updates and active delivery of vehicle back to client after the completion of requested and recommended services.
Specific Duties (Not limited to these)
1. Professionally Meet & Greet all Service Clients.
2. Develop a strong relationship and establish confidence with them.
3. Effectively listen and address their primary concerns for resolution.
4. Recommend all repairs and maintenance as is applicable.
5. Keep client well-informed of status of vehicle during visit.
6. Ensure all concerns and services are performed prior to active delivery back to client.
7. Complete all required documentation to dealership and manufacturer standards without exception.
8. Regularly communicate with departmental leadership and the shop to maximize efficiency, CSI and production/profitability.
EOE. All rights reserved.
All compensation estimated based on current and projected expectations inclusive of salary, commission and potential bonuses. Results based on departmental performance.
