Automotive Fixed Operations Regional Director

Job Summary:
The Mills Auto Group is seeking a highly motivated and experienced Regional Fixed Operations Director to join our team in Pineville, North Carolina. This full-time position offers a competitive base salary plus commission, along with a comprehensive benefits package. As the Regional Fixed Operations Director, you will be responsible for managing and overseeing the Fixed Operations of multiple auto dealerships within the region, including service, parts, and collision centers. You will work closely with the Dealership General Managers to ensure the highest level of customer satisfaction, profitability, and efficiency within the Fixed Operations departments.
Compensation & Benefits:

• Competitive base salary plus commission
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holiday pay
• Employee discounts on vehicle purchases and service

Responsibilities:

• Develop and implement strategic plans to increase Fixed Operations profitability and efficiency
• Work closely with the Dealership General Managers to ensure alignment with overall dealership goals and objectives
• Oversee and manage the performance of multiple service, parts, and collision centers within the region
• Monitor and analyze departmental financial and operational performance, identifying areas for improvement and implementing corrective action plans
• Ensure compliance with company policies and procedures and all relevant laws and regulations
• Hire, train, and motivate Fixed Operations staff to ensure the highest level of customer service and satisfaction
• Conduct regular meetings with department managers to review performance, discuss goals, and identify opportunities for improvement
• Monitor and respond to customer feedback and reviews, resolving any issues or concerns in a timely and professional manner
• Utilize data and analytics to identify trends and implement strategies that will increase efficiency and profitability within the Fixed Operations departments

Requirements:

• Minimum of 5 years of experience in Fixed Operations management with multiple rooftops in the auto industry
• Proven track record of increasing profitability and efficiency within Fixed Operations departments
• Strong leadership and management skills with the ability to effectively motivate and develop a team
• Excellent communication, negotiation, and problem-solving abilities
• Proficient in analyzing and interpreting financial data and reports
• Knowledge of dealership management systems and experience with inventory management
• Familiarity with relevant laws and regulations pertaining to service, parts, and collision centers
• Ability to work a flexible schedule including evenings, weekends, and extensive travel as needed

EEOC Statement:
The Mills Auto Group is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. Company policy prohibits unlawful discrimination based on race, color, creed, gender, gender identity, sexual orientation, registered domestic partner status, marital status, pregnancy or childbirth, veteran status, ancestry, national origin, age, physical or mental disability, genetic characteristics or information, or any other consideration made unlawful by applicable laws. The company is committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, or veteran status.