Automotive Customer Service Technician - Part Time

Champions Do More

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.

ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We now employ over 100 field technicians in 17 states. Our growth will continue as we employ team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and career advancement opportunities.

POSITION SUMMARY

The ATE – Remote Service Tech is a full-time position that reports directly to the ATE – Remote Service Tech Lead.The purpose of this role is to provide vehicle technical support for all clients via soft telephones while utilizing advanced software equipment and guide customers through repairs and procedures. Along with technical support, this position also entails providing feedback to software development to improve products and day-to-day process.

Responsibilities

• Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment
• Document all customer interactions in supplied database
• Work within groups of technicians and software development teams to improve products and services
• Maximize first time resolution of customer queries
• Provide training support and basic technical support to customers and employees as required
• Other duties as requested

REQUIREMENTS

• High School diploma or GED required
• 1 to 3 years’ experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required
• Proficient in Microsoft Office 365 required
• Superior Customer Service skills required
• Strong problem-solving capabilities required
• Ability to communicate effectively both verbally and in writing with customers required
• Ability to multi-task required

Qualifications

PREFERRED QUALIFICATIONS

• OE/Dealer level diagnostic and programming experience
• Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred
• ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)
• Collision automotive experience or Automotive Repair experience/education preferred
• Bilingual in Spanish or Spanish speaking ability a plus

PHYSICAL REQUIREMENTS

• Must be able to hear on a telephone and at times with others speaking
• Work is in a temperature-controlled office

Submit a Referral (https://ate-crashchampions.icims.com/jobs/2771/automotive-customer-service-technician---part-time/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834383836)

Job Post Information* : Posted Date1 week ago(12/18/2023 2:40 PM)

Job ID2023-2771

\# of Openings _1_

RemoteNo