Automotive Bdc Representative

VIP Automotive Group of Long Island which provides a rare blend of outstanding leadership and a culture that is distinctively customer service-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the most successful auto groups on long island.
FULL TIME and PART TIME OPPORTUNITY! 5 day work week
Full time - (1) 12-8pm weekday shift manadatory during the week and Sundays 11am - 5pm
Part time - 30 hrs - Sundays 11am - 5pm manadatory
**Opportunity for advancement
**Previous automotive BDC knowledge and experience is a plus!
Benefits Include:
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• Medical and Dental Insurance
• 401(k)
• Employee discounts on vehicle purchases, parts and service
• Paid-time-off
• We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance

• Comprehensive employee recognition programs.
• Opportunities for career advancement.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
SUMMARY
Responds to consumer Internet inquiries and ensures that the dealership actualizes its maximum profit potential on Internet sales to dealership standards.
ESSENTIAL DUTIES - Essential Duties include the following. Other duties may be assigned.
Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, or by e-mail
Has thorough knowledge of all dealership products and services.
Directs customers to product information resources, including those available on the internet.
Assists customers in selecting a vehicle.
Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
Checks e-mail frequently and respond to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
Handles all Internet sales inquiries professionally
Coordinates Internet promotions and advertising.
Acts as liaison with any services the dealership uses to promote its site or advertise.
Maintains an ongoing customer database to capture repeat business.
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Attends product and sales training as requested by management.
Attends meetings.
Be on time, every day, well groomed and well dressed, awake and alert with a good attitude; ready to conduct business
Maintains professional appearance.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE Customer Service experience Phone skills
Computer skills (ex Microsoft office)
LANGUAGE SKILLS
Bilingual preferred
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS
Manufacturer Training
Product knowledge
Environmental conditions include circumstances of weather, heat, cold, wet, fumes, electricity, explosive materials, and vibrations.
Physical Activity
While performing the duties of this job, the employee is (occasionally/frequently/regularly) required to:
Stand
Walk
Sit
Handle, or feel
Reach with hands and arms
Occasionally climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Values:
To perform the job successfully, an individual should demonstrate the following Values:
VIP's Purpose is to create value and unparalleled experience for every customer, far superior than our competitors. Our mission is to be the biggest and best provider of automotive sales and service. We want to empower our staff to provide every customer with the most memorable experience possible.
VIP CODE OF CONDUCT:
1. You are empowered to make every customer's experience memorable, especially if they have a unique request.
2. Our process will be warm and inviting in all customer interactions always using the words 'my pleasure' and 'thank you'.
3. We will always assist the customer with a smile even if we must step outside our primary duties.
4. If a guest needs directions, you will make sure they are assisted to the area they are looking for without ever pointing.
5. Phones will be answered promptly, with a smile in your voice, always asking permission to transfer or place the customer on hold.
6. You will assist in identifying any flaw in providing our customer the best possible service. You will either fix the problem immediately or use our CPR process to report it to a manager.
7. You are empowered to fix any safety concern. If you cannot correct it, you will make a manager aware immediately.
8. Your appearance, grooming, choice of words and actions represent the image of our business. You are required to follow the company's dress code, the company code of conduct and always use words consistent with professional conduct.
9. Knowledge is the key to assisting our customers. If there is a question you don't know the answer to you need to find the answer and inform the customer.
10. As a service professional you must always be gracious and respectful to your co workers and guests.
Teamwork through Trust and Respect
Cooperation and Attitude – Effectively works with management and coworkers to complete job assignments and serve customers; demonstrates positive attitude toward job duties.
Individual Leadership & Employee Relations – Uses appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement, modifying behavior to accommodate tasks, situations, and individuals involved.
Integrity
Business Ethics – Maintains and promotes social, ethical, and organizational norms in conducting business activities.
Policies and Procedures – Demonstrates knowledge of and compliance with all company policies and procedures.
Commitment to Customer Enthusiasm
Business Ethics – Maintains and promotes social, ethical, and organizational norms in conducting business activities.
Policies and Procedures – Demonstrates knowledge of and compliance with all company policies and procedures.
Passion for Winning
Communication - Effectively communicates in an appropriate and timely manner with management, coworkers, customers and business contacts.
Work Values – Sets high goals or standards of performance for self and direct reports. Imposes standards of excellence rather than waiting for standards to be imposed by others.
Accountability at all Levels
Decision Making – Applies common sense and good judgment to make sound decisions, including balancing complex demands and fostering effective risk taking.
Problem Analysis – Locates, organizes and interprets key information to effective identify and analyze problems and develop quality solutions.
Dependability – Promptly reports to work, completes tasks, and works with minimum supervision.
Commitment to Customer Enthusiasm
Job Knowledge – Possesses necessary knowledge to effectively perform job duties and understands all aspects of the job.
Initiative – Voluntarily initiates and follows through on necessary projects and non-routine tasks.
Job Type: Full-time/Part-time
Salary: $15.00 - 17.00 per hour plus commission and bonus!
Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance

• Paid time off
• Parental leave
• Retirement plan

Schedule:

• 8 hour shift

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay
• Bonus Pay

Work Location: In person