Automotive BDC Representative

At Michael Hohl Automotive Group, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities, and progressive culture. We love to develop our employees and promote from within. A Northern Nevada automotive mainstay since 1984, Michael Hohl Automotive Group is made up of Michael Hohl Automotive Group GM/Cadillac/Buick/Chevrolet, Michael Hohl Honda, Michael Hohl Automotive Group Subaru, Battle Born Harley Davidson and the Michael Hohl Automotive Group RV Center. 

Benefits

• Medical, Dental & Vision Insurance 
• 401K Plan
• Paid time off
• Growth opportunities 
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Discounts on products and services
• Above average industry pay

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.

• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.

• Provide customers with initial product information and direct them to the appropriate dealership resources.

• Present initial financing options based on customer needs.

• Follow up with leads that are not ready to make an appointment or no-show.

• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.

• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience

• Excellent teammate with collaborative attitude and eagerness to improve

• Prompt and courteous demeanor

• Positive and hardworking personality

• Strong computer skills

• Valid driver’s license

• Must pass drug test and background check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.