Automation Producer (Product Owner), Digital Sales

Product Owner (Sales & Digital)
3 Month Contract with extensions (plus the ability to be brought on full-time)
Hybrid (4 days in office, Fridays remote)
Miami, FL 33132

Are you ready for an incredible journey? We invite you to become a Product Owner for our esteemed hospitality client, nestled in the heart of vibrant Miami. In this role, you won't just be responsible for electronic distribution systems within the trade channel – you'll be the visionary behind their conception, the driving force in their development, and the mastermind who ensures their seamless operation.

But that's not all. Your mission, should you choose to accept it, is to create and nurture booking tools that redefine the travel agent experience. Imagine seamlessly integrating information, shopping, and purchasing into a single, user-friendly platform for our valued travel partners. And your impact doesn't stop there. You'll be at the forefront of our corporate mission, working tirelessly to achieve automation targets and uncover revenue and cost-saving opportunities.

Join our client's team in this exciting venture as we embark on a journey to transform the Digital Sales landscape of the hospitality industry. Miami's warmth and energy await you – seize the opportunity today!
To qualify for this role, you MUST HAVE permanent work authorization and not need sponsorship now or in the future. This is not C2C eligible and has no brokering available.

Responsibilities for the Product Owner (Sales & Digital) Opportunity

• The Producer is accountable for increasing a portion of the overall percentage of trade bookings made through electronic distribution tools by implementing strategies* to help lower the cost of guest acquisition and service.
• This position has primary responsibility for supporting and improving the travel agent shopping and booking experience when using Espresso, VPS (Vacation package Search) and API (Application Protocol Interface).
• Secondary systems include GDS based tools. * (These strategies are collectively derived from corporate objectives and feedback from market intelligence, travel agent surveys, focus groups, sales feedback, customer support activity and ongoing review of metrics.).

MUST HAVE SKILLS for the Product Owner (Sales & Digital) Opportunity

• Minimum 3 or more years’ experience in a professional and analytical role and 2 years management experience in
• Identifies opportunities to create more value, develops tactics to close the gap on system limitations and unlocks new revenue/cos savings opportunities through automation.
• Accountable for the entire life cycle of a designated electronic product(s) to include the user experience, design, and QA.
• Initiates new product development, manages new content including copy, assets, and multi-media, and oversees the development of site navigation and graphics.
• Develops creative and content strategy of designated web pages by collaborating with Marketing, Global Offices/Markets, IT, Sales, Revenue Management, Trade Support & Service, and vendors. May coordinate cross-team participation in content/features development and identifying and documenting operational impacts.
• Accountable for developing and maintaining relationships with key partners to capitalize on automation growth opportunities, trends, and system optimization.
• Accountable for optimizing the channels to meet revenue and/or cost savings projections.
• Coordinates with market research focus groups and gathers research as requested or required by management.
• Designs and gathers site feedback via surveys.
• Reinforces communication with IT and 3rd party technology partner.
• Accountable for user acceptance testing (UAT), and overall support and maintenance with IT, third-party partners (GDS) and other vendors.
• Interprets marketing direction for branding and user experience.
• Drives and is accountable for product line development, expansion, and termination.
• Participates and collaborates in corporate transformation initiatives.
• Must possess excellent written and verbal communication and negotiating skills.
• Must be a highly organized self-starter able to manage multiple concurrent work streams, producing high quality deliverables while working with minimum supervision.

NICE TO HAVE SKILLS for the Product Owner (Sales & Digital) Opportunity

• Bachelor’s degree from an accredited college or university required, master’s degree in marketing or business preferred.
• Comparable Internet-driven or technology development environment or industry are required (or the equivalent combination of education and experience).
• Familiarity with e-commerce distribution models highly desirable.
• Web experience preferred.
• Must have the ability to prioritize and manage multiple responsibilities successfully.
• Ability to work in a complex, matrix environment where priorities change rapidly, and tight deadlines exist is required.
• Ability to assess, interpret and draw conclusions from complex business data and communicate findings and recommendations to others clearly and accurately.
• Ability to negotiate successfully and resolve conflict.
• Must be organized and self-motivated, adaptable to constant change and have a strategic and creative mindset.
• Must possess clear, concise, and professional verbal and written communication skills.
• Strong analytical skills.
• Ability to collaborate on strategies and craft tactical solutions to achieve strategic goals.
• Ability to document or describe strategy and tactics, implementation plans, metrics, success factors and contingency plans is required.
• Ability to propose metrics for measuring effectives of tactics and be able to understand and relate data in way that will provide useful information for assessing and enhancing product offerings.
• Strong computer skills, including web applications, MS Office, and sales database applications as well as extensive knowledge of PowerPoint, Excel and Word to create and deliver executive level presentations.

If you are interested in the opportunity, then please email your resume to D.A. Longhi at dlonghi@arcgonline.com or call (904)289-8828. You can also apply directly to this on our website at www.arcgonline.com .
ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed.
ARC Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
ARC Group is a No Fee Agency to candidates.