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SalaryWe are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisorto our team atToyota of Tampa Bay.
Up to $2,000 sign-on bonus and moving expense reimbursement!*
Toyota of Tampa Bay has immediate openings for experienced automotive Service Advisors. Our growing business is stacked with work as we write over 6,000 RO’s per month. We have an excellent management team and are family owned and operated. Our employee support is unmatched. Our air-conditioned shop is staffed with the best technicians available. We also have some of the best beaches and golf courses in the world. When you join our organization, you'll enjoy comprehensive training, competitive compensation, excellent benefits, and you will be treated with the respect and dignity you deserve. Our Advisors make on average between $45k-$80k depending on experience!!*
Our employees will enjoy the following benefits:
- Up to $2,000 sign-on bonus and relocation reimbursement*
- Ability to grow and be promoted from within.
- Flexible 5-day work schedule
- Air-conditioned shop
- Inhouse café for employee and customer convenience
- High volume drive with more than 6,000 repair orders per month
- Major Medical Insurance, Dental Insurance
- Long and Short-Term disability
- Life Insurance
- Wellness Benefits
- Paid time off
- Annual tenure bonus
- 401k with company participation
- Paid manufacturers training and certification
- Highest incomes in the market
- Production bonuses, Incentives and contests
- Company sporting events and professional sporting event tickets
- Mentorship Programs
- State of the art equipment and software
- Fully stocked parts department
- Fast track opportunity for management
- Aggressive advertising and marketing program
In addition to competitive pay, we offer our associates the following benefits:
- Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
- 401(k) with company match
- Professional work environment, with job training and advancement opportunities
- Paid Time Off
- Tenure Bonuses
- Employee discount programs
- Referral programs
RESPONSIBILITIES:
- Greets all customers promptly; provides timely professional service.
- Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Estimates cost and completion time/settles customer accounts.
- Communicates with customer about status of work.
- Coordinates activities to ensure repair work is fixed right the first time and completed on time.
- Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
- Meets or exceeds goals for add-on sales.
- Meets or exceeds OEM Customer Satisfaction Index expectations
- Delivers the right car in perfect condition every time.
- Identifies repeat customers/first time customer and treats them accordingly.
- Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
- Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
- Documents repair order changes.
- Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
- Promptly addresses and resolves customer viewpoint and service follow-up issues.
- see hiring manager for details
EOE/DFWP
