Auto Physical Damage Field Claims Specialist - Phoenix, Az

We are Farmers!
We are... more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.
Workplace: Remote ( #LI-Remote ) but must reside in Phoenix, AZ to inspect vehicles in person.
About the role...

• Completes in-person or virtual vehicle inspections on repairable and/or total loss vehicles, establishes damages, and negotiates settlement of claims with customers and repair facilities.
• Reviews and adjusts estimates from repair facilities, either direct repair or non-direct repair, and subrogation claims.
• Negotiates settlement and manages rental on assigned claims.
• Works independently and/or collaboratively with Claim Owners to investigate coverage and liability on a case by case basis.
• Provides excellent service to internal and external customers.
• May be assigned as Claim Owner on Tier 1 claims.
• This is a field role so a company car is included.

What you'll accomplish...

• Inspects and appraises damaged property and vehicles using claims estimating software and determines claims related damage.
• Completes auto repair estimates or adjusts repair facility estimates.
• Manages repair process and adjusts auto repair supplements.
• Field CR's will be required to make critical decisions on repair vs replace in addition to total vs repair at all times.
• Issues payments on site when appropriate.
• Completes vehicle total loss inspections/valuations.
• Explains total loss process and settles total loss claims when appropriate.
• Obtains total loss salvage release from policyholder or claimant and completes field clearing note before assigning to Salvage department, mitigating additional salvage storage costs.
• Interacts/collaborates directly with policyholders, claimants, agents, repair facilities and attorneys to set appointments, explain damages and the repair process, and set expectations.
• Effectively collaborates with claim owners for customer interaction and resolution strategy.
• Appropriate communication with all entities associated with the claim and the repair must be established and maintained at all times to ensure parts are available and ordered on time to keep repair on schedule.
• Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments.
• Serves as a mentor to less experienced adjusters, and demonstrates leadership skills in the workplace.
• Performs applicable administrative tasks (timekeeping, expense reports, etc.).
• Performs other duties as assigned.

Education needed...
High school diploma or equivalent required. Bachelor's degree preferred or an automotive related Associate of Applied Science degree from an accredited technical college, or the experience described below. Outside insurance education, e.g., CPCU or GCA is preferred.
Experience needed...

• Proficient negotiating skills. Proficient in-person interpersonal and communication skills.
• Proficient computer skills.
• 12 months of previous APD estimating experience required or consistent demonstration of technical proficiency.
• Intermediate knowledge of body and mechanical repair/replace operations.
• Proficient conflict resolution skills.
• Proficient critical thinking skills.
• Actively pursuing I-CAR Pro designation and other technical education.

Special skills needed...

• Experience in auto insurance claims or Autobody shop estimating strongly preferred.
• Strong verbal and written communication skills.
• Demonstrated ability to secure 'buy-in' and convince others regarding best approach.
• Goal oriented team player with a positive attitude.
• Excellent time management skills.
• Strong relationship building.

Candidate qualifications may be reviewed against the requirements for the associated levels of this position's core function. Salary grade will be based on selected candidates' experience and skills.
Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer

Job Location(s): US - AZ - Phoenix-2400
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.
Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.