Auto Mechanical Claims Manager - GM Protection

Overview

Why GM Financial?

 

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work - we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

Responsibilities

About the role:

 

The Protection Products team at GM Financial is looking for an experienced Auto Mechanical Claims Manager to join our growing team. Our team is responsible for bringing the branded General Motors F&I products to market. The Auto Mechanical Claims Manager will help drive sustainable Protection Products business growth by creating policy adherence and building a team that can provide technical claim support on the vehicle service contracts and other protection products (GAP, Tire & Wheel, etc.) with our third-party administrator and dealers. Additionally, this person will help in the operational design and implementation of automated claims processing.

 

Job Duties

• Lead the development of systematic rules for service contract administration and adjudication process based the terms and conditions of the service contract along with technical bulletins and recall data
• Design, manage, and implement claims escalation review strategy
• Recruit and manage claims review team to manage claims escalations with third-party administrators
• Provide consistent coaching and guidance related to a variety of aspects associated to the claim, including but not limited to the investigation, evaluation, negotiation, settlement, and subrogation processes
• Audit third-party administrators' diagnosis of claims to determine whether appropriate action was taken to get to claims resolution
• Interface with customers, agents, dealers, and other relevant parties to complete all investigations of claims
• Provide coverage and procedure inquiry support for Dealerships, GM Protection Sales, and departments within GM Financial

Qualifications

What makes you a dream candidate?

• You have recent Claims Management and/or process ownership experience and risk management or claims administration experience
• You possess strong mechanical knowledge and experience within the automotive repair industry
• You have advanced knowledge of standard policies, procedures and best practices related to warranty or service contract related operations
• You have an understanding of warranty and service contracts in captive automotive dealership financing and preferably and understanding of insurance underwriting and regulations
• You are experienced as an automotive mechanical breakdown claims adjuster and have an ASE Certification
• You exhibit excellent oral and written communication, interpersonal, persuasive communication and presentation skills
• You enjoy relationship building and have strong change management skills
• You can prioritize and handle multiple tasks and responsibilities simultaneously
• You are proficient in computer software such as Excel, Word, PowerPoint, Salesforce, and SharePoint
• You have effective planning, time management, negotiation, and delegation skills
• You are knowledgeable of dealership operations and Finance & Insurance

Experience & Education

• High School Diploma or equivalent required
• Bachelor's Degree in a related field preferred
• 5+ years of auto warranty or protection product claim experience required
• 3+ years of claims adjudication experience preferred
• 2+ years of risk/insurance experience preferred
• ASE Certification required

What we offer: 401K, Benefits Effective First Day, Parental leave, Pet insurance and more.

 

Our Culture: Our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

 

Work Life Balance: Flexible hybrid work environment - 3 days per week in the office required.

 

Benefits Package: Generous benefits package

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Employment Type: FULL_TIME