Auto Care Center Service Technician

Job Description

Auto Care Center Service Technician

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.

Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Maintains the Tire Lube Express (TLE) area in accordance with company policies and procedures by properly handling claims and returns, zoning the a rea, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment.

Provides assistance to customers in the TLE area by greeting customers, creating service orders per company policies and procedures, and staging c ustomer vehicles.

Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, r esolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.

Provides Tire and Lube Express (TLE) products and services to customers by identifying customer needs, explaining TLE products and services, processing and executing customer service requests, operating and maintaining service area equipment, and ensuring customer safety and s atisfaction.

Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right r esources (people, products, tools, technology) at the right time in order to resolve customer/member requests.

Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Learns and adapts to digital systems, strategies, and processes using different digital tools to complete essential job f unctions.

TLE - Follows safety and security guidelines and related laws and regulations when handling TLE products and providing TLE services. Provides correct information to Customers on TLE goods and services. Provides TLE services and meets Customer needs in a timely manner. Reports TLE complaints, safety hazards, and problems with products, services, and work areas. Uses TLE equipment and supplies in correct ways and completes r equired documentation.

Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day d ecisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.

Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed in order t o carry out work as required.

Influence and Communicate: Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right i nformation to associates and leaders when they need it. Communicates in a respectful and professional manner.

Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets d eadlines. Takes action in order to solve problems so work can be completed in a timely manner.

Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity a nd ethical behavior in all work situations. Reports ethical and compliance issues promptly.

Physical Activities
T he following physical activities are necessary to perform one or more essential functions of this position.

O bserves associate, customer, or supplier behavior.

E nters and locates information on computer.

M oves up and down a ladder.

M oves up and down stairs.

P resents information to small or large groups and individuals.

C ommunicates effectively in person or by using telecommunications equipment.

Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

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30531

Job Description

Auto Care Center Service Technician

G rasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

V isually verifies information, often in small print.

S afely operates motor vehicle or other large power equipment, requiring valid drivers license or certification as appropriate.

R eads information, often in small print.

V isually locates merchandise and other objects.

V isually inspects equipment.

R eaches overhead and below the knees, including bending, twisting, pulling, and stooping.

S afely operates a motor vehicle.

M oves, lifts, carries, and places merchandise and supplies weighing up to 50 pounds without assistance.

Work Environment
W orking in the following environment is necessary to perform one or more of the essential functions of this position.

M ay work with substances that require special handling

W orks in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.

M oves over sloping, uneven, or slippery surfaces.

Entry Requirements

• Minimum Qualifications
• V alid driver’s license.

Published On 02/14/2019 This job description supersedes all prior descriptions Page 2 of 3
30531

Job Description

Auto Care Center Service Technician

Signature
I have read and understand the essential functions for this position and certify that:

I have the ability to perform the essential functions of this position either with or without a reasonable accommodation.

I do not have the ability to perform the essential functions of this position either with or without a reasonable accommodation.

Associate/Applicant Printed Name Associate/Applicant Signature Date

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30531

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• Employee discount

Experience level:

• 1 year

Schedule:

• Weekends as needed

Work Location: In person