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Form of workJob Description
Job Title: Auto Appraiser
Department: Woodward County Office
Reports To: Appraiser Supervisor
Pay: 40K Salary with company vehicle
Summary Appraises automobile or other vehicle damage to determine cost of repair for insurance claim settlement by performing the following duties.
Essential Duties and Responsibilities include the following, however, other duties may be assigned.
Write estimates on automobiles from catastrophe drives, adjusters and OCR assignments; Estimates cost of labor and parts to repair or replace each item of damage.
Evaluates practicality of repair as opposed to payment of market value of vehicle before the accident.
Prepares insurance forms and documents to indicate repair cost estimates. Recommendations and returns all completed/signed forms to the adjuster.
Reinspects required number of vehicles per month.
Reviews repair cost estimates with automobile repair shop to secure agreement on cost of repairs
Arranges to have damage appraised by another appraiser to resolve disagreement with repair shop on repair cost
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Maintains confidentiality; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar errors; Varies writing style to meet the needs of different projects; Presents numerical data effectively; Able to read and interpret written information.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity; Upholds organizational values.
Organizational Support - Follows policies and procedures; Supports organization's goals and values.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Works quickly and accurately.
Safety and Security - Observes safety and security procedures.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of computers and computer systems.
Certificates, Licenses, Registrations
Valid Oklahoma driver's license or obtainment of valid Oklahoma driver's license is required. Satisfactory driving record is a condition of employment.
Other Skills and Abilities
Must have investigative skills and a proven ability to work with people and solve problems.
Ability to manage stress due to high volumes of work, long hours, and dealing with discontented insureds and/or third parties.
Worker is expected to maintain regular attendance.
Other Qualifications
Work unscheduled hours and some travel as required.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee regularly required to walk, stand and move in a variety of manners. The employee is frequently required to bend and move to inspect vehicles in a variety of manners. The employee must regularly lift and /or move up to 30 pounds. Specific vision abilities are required for this job.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is not a remote position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; extreme cold; extreme heat and risk of electrical shock. The noise level in the work environment is usually moderate.
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