Audiology Assistant

The Audiology Assistant supports the audiologists with all processes related to studies, hearing aids and the Cochlear Implant program. The AA sees patients in conjunction with the audiologists and this can be as frequent as 3-4 days in clinic /week; as well as does all the administrative work associated with the hearing program. This includes scheduling of hearing aid patients return appointments, coordinating appts with ENT and submitting paperwork for insurance authorizations, ordering equipment (includes tracking/documenting when equipment is received/dispensed, maintaining equipment that is kept onsite until returned/dispensed). The AA will troubleshoot equipment for walk-in patients; monitor the in basket/call pool, addresses the daily needs of hearing aid patients; verifies that all paperwork is up to date and completed for surgeries; serves as a liaison between patients, their audiologists, and vendors for hearing aids and other equipment.

• Schedules/cancels/reschedules and confirms patient appointments with courtesy, provides assistance and information as needed.

• Schedule hearing aid patients for consults, initial fits, follow up.

• Orders all hearing aids, molds, and supplies for audiology in Harmony.

• Maintains highly effective system for ordering and tracking of essential supplies, submit authorizations to insurances as well as other agencies related to hearing aids and/or implants (i.e., Cochlear America for CI/BAHA devices) maintain databases.

• Coordinates meetings with internal and external representatives; prepare agenda and handouts, schedule room and equipment.

• Assists with rooming patients for more efficient clinic flow, communicating with both patients and registration as needed.

• Assists with infection control protocols between patients.

• Maintains and stocks audiology supplies needed in both audiological test booths and hearing aid room.

Qualifications-

High School Diploma

Medical Experience Required