Address
Form of work
SalaryOur Culture:
At Resorts World Las Vegas, our culture is “YOU”. We believe that every member on our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company, and we do that through our three measurables of Show Up; Step Up; and Lift Up.
Summary Statement:
The Poker Attendant is responsible for greeting guests as they enter the poker area, answering Poker, resort related questions, while getting guests started in the process to play poker. The role is generally fast paced. Poker attendants coordinate with Poker supervisors on when and where Poker games are started and are accountable for notification of players that wish to play in Poker games while providing outstanding guest service and creating an atmosphere that contributes to the guest experience.
Primary Job Duties: – Includes but is not limited to:
- Carry out transactions appropriately and ensure proper documentation for all gaming transactions.
- Greet and welcome guests, establish rapport, and promote and maintain the highest level of customer service to all guests while staying alert to their needs and responding effectively to guest inquiries.
- Seat players as quickly and efficiently as possible.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
- Extensive cash handling experience.
- Ability to work varied shifts, including nights, weekends, and holidays.
- Working knowledge of Poker management software.
- Previous experience working in a large, luxury resort setting.
- At least two years of previous Gaming/Poker experience in a similar or related field.
- Working knowledge of Microsoft Applications (example Word, Excel).
- A least one-year customer service experience in similar or related field.
- Proof of eligibility to work in the United States
- Position required licenses.
Core Job Responsibilities:
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
