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SalaryOverview:
The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.
Responsibilities: JOB SUMMARY
The primary responsibility of the Pool Guest Attendant is to welcome guests to the pool complex. Assist with all customer needs; maintain cleanliness of the pool deck rafts, dirty towels and bathrooms. To protect the glass items and unauthorized items entering the pool complex. Follow and maintain all SNHD rules and regulations.
ESSENTIAL FUNCTIONS:
- Greet guests in a friendly and professional manner.
- Respond to and resolve guest complaints, exceed guest expectations, and provide other supporting services.
- Complete opening/closing duties while maintaining the appearance of the pool deck throughout the shift, assist with desk and towel duties, assist with setting up cabanas, maintain the appearance of the pool deck throughout the shift including straightening chairs, collecting soiled towels and trash, moving chairs, and all other duties.
- Provide CPR or first aid if needed and follow emergency protocols.
- Participate in pool safety programs, training, and ensure overall guest safety.
- Treats customers with courtesy and respect always.
- Notifies the manager immediately of any problems at the pool requiring any extra ordinary attention (i.e., guest injury, guest employee conflict, etc.).
- Ensures all guests follow pool rules (i.e., diving
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
- High School Diploma or equivalent
- Minimum of six (6) month experience in a similar role
PREFERRED EXPERIENCE:
- Previous experience working in a similar resort setting.
- Previous experience as a Lifeguard.
- Previous experience working varied shifts.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
- Valid CPR/ AED Certification
- Proof of eligibility to work in the United States
KNOWLEDGE, SKILLS, AND ABILITIES:
- Able to effectively communicate in English, in both written and verbal forms.
- Ability to multi-task and work well in a fast paced, team-oriented environment
- Knowledgeable of Pool amenities and cabanas.
- Maintains working knowledge of departmental specific safety rules.
- Remains appropriately groomed as stated in the departmental guideline’s appearance code.
- Ability to multi-task and work well in a fast paced, team-oriented environment.
- Effective listening abilities with strong judgment skills.
- Knowledge of health, safety, and sanitation regulations.
- Able to take initiative and exhibit flexibility.
- Highly motivated and energetic personality.
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
