Attendant Operations

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Attendant Operations
Location
Akron
Facility
Health and Wellness Bath
Department
Lifestyles-Cleveland Clinic Akron General
Job Code
AK0085
Shift
Day/Evening/Night/Weekend
Schedule
5:00am-10:00pm
Job Summary
Join Cleveland Clinic Akron General's Bath Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility.
The Attendant, Operations is responsible for providing a safe, sanitary environment that encourages members to use the Lifestyles facility for fitness, relaxation and recreation. Some of your primary duties include:
• The member entry process, point of sale functions, information dissemination, incoming telephone calls, and completing all cleaning assignments in a timely and high-quality manner.
• Providing the highest quality of service.
• Exhibiting excellent customer service skills.
• Greeting all members and guests.
The ideal future caregiver is someone who:
• Is committed, self-responsible, flexible, helpful and passionate.
• Is a self-starter that is willing to get to know members and help with their aquatic needs, concerns and problems.
• Will step up and enforce safety rules and regulations to prevent injuries and educate members.
• Goes above and beyond to exceed expectations.
Lifestyles is a great starting point for a career minded individual to be part of an exceptional team. Caregivers in this role have been promoted to leadership roles or entered the clinical field.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Job Details
Schedule: Monday and Friday: 5pm - 10:15pm
Saturday: 1pm - 6pm

• Greets by name and clears all members for club entry.
• Maintains current information on all club programs, services and activities and promotes regularly.
• Handles incoming telephone calls, takes accurate messages and distributes appropriately.
• Registers members and guests for appropriate programs according to established procedures.
• Carries out all point of sale transactions according to established procedures.
• Registers all guests and makes sure all paper work is completed in full.
• Adheres to all cash drawer policies and procedures.
• Washes, dries, folds, distributes and collects soiled towels as needed into the Lifestyles locker rooms.
• Keeps supply of paper and soap products stocked for member and guest use at all times.
• Completes any daily, weekly, and monthly cleaning assignments within their designated area.
• Keeps an accurate inventory of supplies and notifies supervisor when additional supplies are needed.
• Cleans and inspects equipment (e.g. washers and dryers).
• Reports any necessary facility or equipment repairs to the supervisor and/or maintenance department.
• Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.
• Other duties as assigned

Education:

• High school graduate or the equivalent preferred.

Certifications:

• BLS preferred.

Complexity of Work:

• Ability to multi task and work rapidly to meet deadlines. Ability to work variable hours required. Basic computer proficiency required.

Work Experience:

• Customer service housekeeping service health club experience preferred.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 20 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities