ATM and Cash Operations Coordinator

SCHEDULE: Full-time; Monday through Friday (8:30 am - 5:00 pm) Average of 40 hours/week.
LOCATION: 131 E Main St, Hills, Iowa 52235
BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!
SCOPE:
The ATM and Cash Operations Coordinator is responsible for overseeing the entire ATM fleet and branch currency fleet to ensure equipment is in working condition and meets regulatory requirements as well as all reconciliation functions associated with ATM processing.
ACCOUNTABILITIES:
ATM Operations:

• Provide oversight of entire ATM fleet through effective management of vendor relationships, account reconciliations and problem resolution.
• Coordinate adds, moves and changes for all ATMs owned and/or operated by Hills Bank.
• Monitor ATM servicing, including services provided by third parties, in order to maximize the time the terminal is in service.
• Ensure all ATMs are properly alarmed, as deemed necessary.
• Prepare monthly ATM invoices for rental payments and University of Iowa reporting.
• Ensure all ATMs meet regulatory guidelines with proper signage and other functional requirements.
• Oversee all facets of ATM terminal operations to ensure deposit processing and ATM settlement procedures are accurate, timely and efficient.
• Monitor ATM cash levels to ensure appropriate cash levels are maintained considering risk, customer service, and use of funds issues. Place cash orders and reconcile, as needed.
• Perform all necessary daily ATM reconciliations.
• Maintain relationships with ATM hardware and software vendors, third-party servicing companies, ATM networks and others as appropriate.
• Monitor and correspond with third-party providing cash replenishment and branch delivery services to insure work is performed satisfactorily.
• Monitor and control the cost of internal operations. In conjunction with the SVP, Director of Operations review the need for automated systems and recommend the purchase of new equipment as required. Provide leadership to subordinates in the development and implementation of programs and techniques to increase productivity and reduce costs.
• As needed, recommend and implement operational changes and automated systems designed to improve the utilization of equipment, facilities and personnel.
• Provide feedback in the development and implementation of programs and techniques to increase productivity and reduce costs

Currency Fleet (Currency Recycler (TCR), Coin equipment)

• Provide oversight of entire TCR and Coin Counter fleet through effective management of vendor relationships, account reconciliations and problem resolution.
• Coordinate adds, moves and changes for equipment.
• Monitor cash levels to ensure appropriate cash levels are maintained considering risk, customer service, and use of funds issues. Place cash orders and reconcile, as needed.
• Maintain relationships with hardware and software vendors
• As needed, recommend and implement operational changes and automated systems designed to improve the utilization of equipment, facilities and personnel.
• Be the primary point of contact for the interface between Silverlake Teller and the TCR equipment. Assist in testing and verification as part of software updates and new releases.
• Provide reporting as needed for management and assist in managing open work orders and agreement with vendors.

Currency and Coin Management

• Coordinate cash and coin ordering from the Fed and armored car company for us in branch and ATM fleet.
• Coordinate cash and coin sales from the branch to the Fed and armored car company.
• Manage any cash discrepancies that may occur.
• Monitor and correspond with third-party providing cash replenishment and branch delivery services to insure work is performed satisfactorily.
• Monitor bank cash levels in our vault at the armored car company as well as at each branch to ensure appropriate levels are maintained.
• Record balancing of cash in vault.
• Perform daily transactions for cash buy/sell when needed.
• Assist with audit reporting as needed.

Other Duties:

• Submit monthly terminal and GL reconciliations for review.
• Coordinate, perform and reconcile branch Fed cash orders.
• Assist Supervisor in preparation of annual departmental budget and monitoring of actual performance compared to budget.
• Perform periodic updates to departmental Business Continuity Plan and other annual updates.
• Other duties as assigned.

EDUCATION AND SPECIAL REQUIREMENTS:

• High school diploma and a minimum of 4 - 6 years banking experience and/or training; or equivalent combination of education and experience.
• Valid driver's license

EQUAL OPPORTUNITY EMPLOYER