Atlassian Administrator

About Us
First Horizon Corp. (NYSE: FHN), with approximately $90 billion in assets, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, mortgage, and title insurance services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Summary:

As the Atlassian Administrator, you will be responsible for the configuration, maintenance, and optimization of our Atlassian suite, including Jira, Confluence, Bitbucket, and other related tools. Your role will involve collaborating with cross-functional teams to understand their requirements, customize workflows, implement plugins, and ensure the seamless functioning of these tools. You will also play a key role in troubleshooting issues, providing technical support, and implementing best practices for Atlassian tool usage. The ideal candidate will possess strong communication skills, attention to detail, and a deep understanding of Atlassian toolset administration.    

Responsibilities:

• Administer, configure and support all integrations and changes to Jira, Confluence and Bitbucket via Atlassian’s REST API.
• Design and support Jira schemes for permissions, custom workflows, fields, screens, notifications and issue level permissions schemes that match the organizations overall SDLC standards.
• Create and support custom dashboards, filters, boards in Jira with use of third part add-ons like Rich Filters etc.
• Use of Atlassian’s Command Line Interface (CLI) along with the Jira CLI, Confluence CLI and Bitbucket CLI.
• Integrating third party tools with Bitbucket, Jira and Confluence.
• Help teams with their release management effort and automation of releases and release deliverables.
• As needed, create custom macros in Confluence, creating custom hook scripts in bitbucket and working with Jira workflow automation tools (triggers, conditionals etc).
• Administer and manage use of Jira portfolio/roadmaps to create and administer plans, programs.
• Promote best practices for the usage of Atlassian tools.
• Serve as one of the subject matter experts as well as develop, test and deploy upgrades for Jira, Confluence, and Bitbucket.
• Serve as a coach for users who are not familiar with Jira, Bitbucket or Confluence to establish best practices at both process level and for better data governance.
• Meet with stakeholders to perform requirements gathering, process improvements for new and existing configuration changes.
• Create and maintain detail technical and user facing documentation.
• Help guide and maintain the organization of data in Atlassian tools.
• Support and resolve issues with Atlassian Suite.

Required Knowledge and Experience:

• Minimum 6 years of experience as a Atlassian Administrator, Atlassian developer or Systems Engineer for Atlassian tools.
• 2+ years of Atlassian developer experience with Jira, Confluence, and Bitbucket configuration (on-prem or cloud).
• Experience with migration from on-prem to Atlassian Cloud.
• Experience in DevOps, Agile methodologies (Scrum/kanban) and overall Software development lifecycle.
• Strong understanding of Jira workflow customization, schemes, user management, and access controls.
• Experience with plugin management, configuration, and troubleshooting.
• Experience working with Atlassian SDK and API framework.
• Basic SQL and JQL query experience.
• Excellent communication skills and ability to collaborate with employees at all skill levels; including the ability to translate and communicate technical and analytical issues to all types of end users.
• Problem-solving attitude with attention to detail.
• Familiarity with Agile methodologies is a plus.

Benefit Highlights

• Medical with wellness incentives, dental, and vision 
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Follow Us
Facebook -- facebook.com/FirstHorizonBank
Twitter -- twitter.com/FirstHorizonBnk
LinkedIn -- linkedin.com/company/first-horizon-bank
Instagram -- instagram.com/first_horizon
YouTube -- youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.