Athlete Services Manager(Chicago or MN-based)

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Position Summary

The role of an Athlete Services Manager is to help ensure that we provide our athletes with outstanding customer service.The role requires excellent attention to detail, patience, and outstanding communication. The ideal candidate has the ability to multi-task, work in a fast-paced environment, and shuffle priorities as needed. Ultimately, this person will help with all facets of registration from setting up the event, to answering athlete questions via email to helping them pick up their packets and finally ensuring that results and awards are distributed.

Assists with management and organization of Life Time Fitness' athletic events through the management and execution of event Athlete Services, including being the Leadville Race Series Athlete Services Manager. Upholds the fulfillment of Life Time Fitness' Mission Statement.

Job Duties and Responsibilities

• Manage Chronotrack platforms for assigned events in the Life Time Events portfolio

• Provide excellent solutions and manage communication for assigned events via Zendesk, and in person at events

• Order and track athlete items (bibs, bike/helmet numbers, wristbands, timing tags, etc.); work with Brand Manager and

• Event Manager on designs and quantities

• Work with Expo Manager to determine athlete flow and layout of packet pickup

• Manage packet pick up, solutions, info booths, and results throughout event weekend, ensuring all Athlete Services staff and volunteers have instructions and information for their roles

• Work with timer pre-event, during the event, and post-event

• Assist with promotion code set up and integrity

• Assign bibs, corrals, and divisions and manage data for auxiliary competitions and programs

• Liaise with Brand Partnership team to ensure partner need's are met in regards to registration

• Assist other events in the portfolio, on-site during race weekend

Position Requirements

• Four-year Bachelor's degree in related field, or equivalent professional experience.
• 2+ years of event management experience, preferably in the sports or entertainment industry, including a strong logistical and customer service background
• Driver's license required
• Advanced MS Office and other software experience with an ability to adapt quickly to learn new technology. Ability to analyze and sort data in Microsoft Excel is a strong plus.
• Ability to multi-task, work weekends and extended hours, work independently (self-motivated), and manage multiple projects simultaneously in a fast-paced environment with tight timelines while showing great attention to detail
• Ability to provide excellent customer service and experience with resolving complex problems
• Ability to manage budget and work within established event budgetary guidelines
• High energy individual who is able to work semi-autonomously, comfortable with ambiguity and embraces change
• Strong leadership skills with the ability to motivate and influence all levels of the organization
• Ability to define problems, collect and analyze data, establish facts, draw valid conclusions and recommend solutions
• Must be able to effectively communicate and interact internally and externally
• Ability to lift at least 25 pounds and be willing to set up and tear down assigned areas at events
• Ability to travel
• Select early morning, late night, and weekend availability is required, especially during key event weekends

Preferred Requirements

• CPR/AED and First Aid Certification preferred
• Quantifiably demonstrated a track record for driving brand or category growth/development
• Creative and strategic business mindset

Pay

• This is an hourly position with wages starting at $18 and paying up to $22, based on experience and qualifications.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.