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Form of work
SalaryOur Story
Complex conditions like COPD and congestive heart failure (CHF) are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.
At NuvoAir we believe people deserve a better healthcare experience.
Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. This model not only helps patients in their homes, it also supports patients through our clinical trial partners.
Living our Company Values
- Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients
- Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.
- Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage
- Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit
- Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development
What you’ll be responsible for:
- Track and follow up on open tickets, ensuring they are resolved within the agreed service level agreements. This includes prioritizing tickets based on urgency and impact, coordinating with relevant departments or team members, and maintaining clear communication with the ticket initiator regarding status updates and resolution timelines.
- Assist with scheduling support
- Develop and generate reports to provide insights into support activities, ticket trends, resolution metrics, and other relevant performance indicators.
- Available during 9-6pm est hours for 10 hours/week (flexible on what the timing, but has to be between those working hours)
Compensation:
$15-$20/hour
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You’ll love us because:
- Mission driven culture that’s recognized by “Best Places to Work” awards
- A global, diverse team that works hard without taking ourselves too seriously
- Flexible work environment
Building a diverse team is critical to our success:
At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.
What to expect from our interview process:
Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (see below!) and who will be successful in startup life… it’s not for everyone and that’s okay!
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