AddressRequired Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
GENERAL DESCRIPTION:
The Department of Workforce Services and Division of Workers’ Compensation’s objective is to provide a continuum of services to our customers, including re-employment. This position is crucial in supporting the return to work goal. This position builds the foundation for excellent customer service and builds positive relationships through our front desk contacts.
KNOWLEDGE:
- Knowledge of applicable federal, state, and local laws, codes, regulations and policies, technical processes, and procedures related to the Division of Workers’ Compensation.
- Knowledge of techniques for providing a high level of customer service.
MINIMUM QUALIFICATIONS:
None - See “Preferences”
Responsibilities:
- Performs first-line customer service, including greeting walk-ins, answering phones, answering inquiries, or directing the appropriate staff member.
- Performs various functions for staff and administration.
- Explains Division policy, procedures, and practices regarding general non-case-specific requests for information.
- Directs customers to appropriate claims analysts for case-specific information.
- Monitors and maintains fax machines/copiers and office printers.
- Distributes printed material appropriately.
- Performs troubleshooting and determines the need for professional technical assistance.
- Receives, date stamps, and distributes incoming correspondence from walk-in customers, FedEx, and UPS, signing for documents as necessary.
- Processes outgoing correspondence for mail or FedEx.
- Responsible for the disposal of confidential printed information.
- Researches and retrieves information from case files using computer Coresuite and imaging systems.
- Schedules medical appointments and prepares medical documentation for inclusion with the appointment.
- Responsible for file reproduction for the appellate process and research resolves and responds to record requests from other entities
