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Form of workJob Description
Role
Responsible to fulfill multiple branch functions while assisting the BRANCH MANAGER in all phases of branch operations and sales. Assumes responsibility for the branch in the BRANCH MANAGER’s absence. Provides leadership and operational support towards the achievement of branch goals by identifying cross-sell opportunities and referral of customers to appropriate business partners. Accountable for ongoing training and development of branch staff.
Reports to Branch Manager
Major Duties and Responsibilities
Performs a higher level of customer services, including but not limited to opening new accounts, processing of loan applications and complex customer inquiries. Explains available products and services while gathering customer information utilizing the needs-based sales approach.
Responsible for the overall branch operations. Maintains up to date knowledge of branch security including all branch policies and procedures. Completes monthly branch and teller audits, ensuring compliance with branch policies and procedures.
Promotes products and services by referring customers to the appropriate business partners based on customer needs and captures interactions using our customer relations management software. This includes but is not limited to loan, business and investment services.
Ensures accurate processing of transactions including savings, loan and checking. Including but not limited to bond redemption, cash advances and safe deposit box payments. Processes teller transactions during peak times.
Utilizes the Walden Savings Bank Sales and Service Model to identify cross-sell opportunities and refer customers to appropriate business partners.
Oversees Relationship Banker/Head Teller in the daily, monthly and quarterly branch proof. Accountable for on-the-job training and development of branch staff of product knowledge, sales, service and compliance. Conducts regular one on one meetings with all branch staff.
Responsible for the preparation of required reports for branch internal performance objectives, business volume, deposits, loan portfolios and quality of audit reports.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
NOTE: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Three to five years working in a financial institution.
Education/Certifications/LicensesBachelor’s degree or equivalent combined education and work experience. Notary License required.
Interpersonal SkillsA significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
Other SkillsExcellent sales, interpersonal and communication skills. Ability to recognize customer needs in or to refer products. Excellent attention to detail, computer and organizational skills. Ability to supervise, monitor and evaluate the work of others. Leadership and employee development skills.
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.
Working ConditionsMust be able to routinely perform work indoors in climate-controlled private office with minimal noise.
Mental and/or Emotional RequirementsMust be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
As an Equal Opportunity / Affirmative Action Employer, Walden Savings Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about or disclosed their own pay or the pay of another employee or applicant.
