Address
Form of work
SalaryDescription
Job Information
Title: Associate Transit Customer Service Specialist I and II Paratransit
First date of posting: 3-15-2024
Last date of posting: Open till filled.
Authority: MABSTOA
Department: Paratransit
Division/Unit: Eligibility Determination Unit (EDU)
Reports To: Manager, Eligibility Determination (EDU)
Work Location: 33-00 Northern Blvd., Long Island City, NY
Hours of Work: 9:00am 5:00pm
Responsibilities
The incumbent will respond to customer inquiries/request concerning Paratransit eligibility services. Disseminate information to the public concerning Paratransit policies and procedures related to eligibility and the Americans with Disabilities Act (ADA). Resolve any problems that may arise due to certification scheduling errors, and when necessary, communicates the problems to the appropriate units for resolution. Supervise/coordinate Transit Customer Service Specialist I-II and temporary staffs with assigning and monitoring tasks as well as attendance. Incumbents will also be required to lift, move, and arrange boxes containing a variety of materials, documents, and supplies and will be the liaison for record retention. Candidate will be responsible for deactivating customers records when AAR-MetroCards are lost, stolen or undeliverable and the handling of refunds to replace lost and stolen cards.
Compensation
Associate Transit Customer Service Specialist Level 1 TWU $60,424 - $78,070
Associate Transit Customer Service Specialist Level 2 TWU $68,021 - $88,227
Education & Experience
A baccalaureate degree from an accredited college and two (2) years of satisfactory, full-time experience in a customer service or public information capacity; or
An associate degree from an accredited college and three (3) years of satisfactory, full-time experience in a customer service or public information capacity; or
A four (4) year high school diploma or its educational equivalent and four (4) years of satisfactory, full-time experience in a customer service or public information capacity; or
Education and/or related experience equivalent to 1,2 or 3 above
Desired Skills
Excellent organizational skills
Excellent oral and written communication skills.
Proficient in Microsoft Office Suite
Ability to utilize databases (ADEPT) and provide analysis to develop reports.
Excellent interpersonal, analytical, research and problem-solving skills
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
