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SalaryAssociate Product Manager - Data and Analytics
Kipsu is looking to hire an analytical, driven, and curious individual with one to three years of career experience to come be part of a dedicated, fast-moving product team and play a role in defining new first-to-market capabilities at a pioneering Minnesota-based technology company.
Kipsu is looking to hire an analytical, driven, and curious individual with one to three years of career experience to come be part of a dedicated, fast-moving product team and play a role in defining new first-to-market capabilities at a pioneering Minnesota-based technology company.
The Why
With the service world becoming increasingly automated and people being replaced by bots, Kipsu leads instead by bringing humans paired with technology to the forefront of service. Kipsu provides a new way for businesses and guests to engage through real-time digital channels, transforming what it feels like to give and receive great customer service.
The What
As an Associate Product Manager on our collaborative and motivated team, you’ll have the chance to:
The What
As an Associate Product Manager on our collaborative and motivated team, you’ll have the chance to:
- Work in a fast-paced environment with a team that collaborates and adapts to an evolving market and customer base
- Understand customer problems and conduct business analysis to inform development and innovation
- Design products and write requirements for product enhancements as we expand our solution into existing and emerging markets. Two thirds of your time will be focused on Data and Analytics within our product, and the remaining will be focused on other core product capabilities that support customer-driven enhancements and innovative new features.
- Become a subject matter expert on our reporting and Analytics stack through deep understanding of our data model and report creation tools to help drive the continuous improvement and expansion of this area of our product
- Familiarize yourself with our data, learn how the data informs usage and engagement, and apply data analysis to help inform operational and business decisions
- Collaborate with engineering, business, and customers to identify needs, understand systems, and design solutions
- Apply product and technical knowledge when engaging with customers and designing solutions to integrate Kipsu with their day-to-day tools and needs
- Collaborate with a motivated team of peers on requirements validation and feature testing to ensure the team is always putting out the best product possible
The Who
We’re hiring people who:
We’re hiring people who:
- Possess an enthusiastic and persistent curiosity of how things work
- Are fearless and willing to dive into familiar or unfamiliar realms of technology; to learn, investigate, experiment or apply
- Apply a consistently high attention to detail when writing, communicating, synthesizing, and presenting product design, requirements and data analysis
- Possess technical aptitude - specifically in data, databases and Analytics tools - with a willingness and eagerness to bridge technical gaps between internal and external customers and our solution
- Have experience with database models and query languages in order to query and analyze data
- Can effectively present and articulate complex ideas to people with technical and non-technical backgrounds both verbally and visually
- Can break down complex problems into components, dive into the details, and build back to a solution
- Are comfortable engaging in high-level technical conversations (e.g., APIs, system integrations, data, etc.) in order to elicit needs for product functionality
- Are comfortable with reading and applying API documentation, both internally and with customers, as well as engaging with our engineering team members on technical topics
- Can identify dependencies in complex systems and plan and prioritize relative to value and impact
- Have an instinct to read between the lines to elicit the underlying need, asking “why?” or “what else?” one more time
- See problems and take initiative to diagnose and fix them, jumping in to take action rather than waiting for someone else to do it
- Comfortable flexing into other product and technical areas needed by the business
Bonus points for experience in:
- Working in the hospitality industry or related technologies
- Working with healthcare technologies or healthcare-specific interfaces
- Having an entrepreneurial streak or a history of working at startups
- Having an engineering background, whether software, chemistry, mechanical, civil, etc.
- Experimenting with technology, making websites, or designing applications
- Familiarity with software development methodologies
In addition to the opportunity to be a key part of a small, focused team at a successful and rapidly growing startup, we offer competitive salary and benefits, stock options, and the trust and freedom to move the proverbial needle. If you’re looking to hone your skills and learn a whole host of new ones as a valued member of our high-performing team, then we’d like to meet you.
Connect:
To apply, please submit your resume and in your cover letter, answer the following questions.
Connect:
To apply, please submit your resume and in your cover letter, answer the following questions.
- Tell us about an app, piece of software, or technology that you find to be innovative or otherwise cool. Describe how it works and why you think it's great.
- How has your past work experience set you up to excel as an Associate Product Manager at Kipsu? We want to hear all about the amazing things you've worked on, your successes, and your failures.
One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. We seek to attract top talent that share our values and to build an environment that is inclusive and welcoming of all backgrounds. Applicants and team members at Kipsu are treated without regard to their race, color, religion, sex, or national origin. Accordingly, all qualified applicants to this position will receive equal consideration.
