Associate Operations Analyst

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.
PURPOSE:
As an integral member of our team, the Associate Operations Analyst will undertake a pivotal role in facilitating the efficient management of daily incoming and outgoing correspondence, meticulously aligning with the stringent compliance protocols of our firm. This pivotal function entails the adept utilization of our software solutions and third-party resources to meticulously direct incoming mail to the requisite departments with precision and consistency.
Furthermore, you will actively contribute to the oversight and administration of client systems and investor platforms, thereby fostering the seamless functioning of these mission-critical infrastructures. Moreover, your responsibilities extend to providing adept support within our call center, serving as a primary escalation point for resolving inquiries and addressing concerns with utmost professionalism and efficiency.
This is an in-office position in the Buckhead office with hours of Noon to 8pm EST.
DUTIES & RESPONSIBILITIES:

• Ensuring outgoing mail is handling within strict timing guidelines using third party software
• Ensure incoming mail is reviewed, routed and logged timely.
• Review and respond to client requests in a professional and timely manner
• Administer client and investor systems (BKFS, Tempo, ADR, DRA, etc)
• Communicate with team members and clients regarding inquiries related to outgoing mail and affidavits
• Reply to general customer service emails from borrowers and clients
• Review and understand foreclosure basics
• Review and understand bankruptcy basics
• Review and understand eviction basics
• Maintaining accurate records and documentation related to operational activities.
• Collaborating with team members to streamline processes and improve efficiency.
• Conducting periodic audits to ensure compliance with established procedures.
• Participating in training sessions to enhance skills and knowledge.
• Assisting with special projects and initiatives as needed.

JOB REQUIREMENTS:

• Bachelor's Degree require or 5+ years of default experience

• Must possess excellent ability to communicate with clients and internal staff
• Knowledge of computers and relevant software applications
• Knowledge of customer service principles and practices
• Professional Personal Presentation
• Overall positive attitude and willingness to adapt to change
• Must possess the ability to demonstrate a sense of urgency in appropriate situations
• Strong attention to detail and ability to work efficiently under pressure.
• Excellent communication skills, both written and verbal.
• Ability to adapt quickly to changing priorities and workflows.
• Proficiency in Microsoft Excel and Outlook is required.

General Competency Factors

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm's vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.

In addition to remote work for most positions, we offer a comprehensive benefit program including:

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth
• And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Other details

• Job Family Aldridge Pite, LLP
• Pay Type Hourly

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