Associate Network Services Engineer

Position Overview
The Network Services organization is responsible for providing consistent and secure Network Services for over 8,000 Encore colleagues across 1,400 global locations. A successful candidate will have an understanding of Cisco equipment with knowledge of IP, Voice or Transport disciplines and platforms. Reporting into the Manager, Network & Voice Solutions, the Associate Network Services Engineer will work closely with the network engineers to maintain our global network technology and operations.
Key Job Responsibilities
The Associate Network Services Engineer will support network engineers in the following areas:
Network Monitoring & Incident Response

• Monitor network environment through Solar Winds
• Initial triage of Network Services incidents and requests in IT Ticketing System
• Assist the team in resolving network environment issues

Maintain Network Documentation & Processes

• Document current environment and maintain network device inventory in IT Ticketing System
• Support and maintain the development of standard network processes and procedures
• Report on weekly network key performance indicators

Network Infrastructure Maintenance & Projects

• Track and execute routine maintenance of network equipment
• Participate in projects requiring Network Services support
• Collaborate with other IT teams to ensure Network Services are meeting their needs
• Support design, build and deployment of field network solutions
• Collaborate on and execute network testing scripts

Job Qualifications
The successful candidate will have the following qualifications:

• Bachelor's Degree in a technical concentration such as Computer Science and Engineering with a GPA of 3.5 and above or equivalent industry experience / qualifications.
• Desired certifications include but not limited to: CCT Collaboration, CCT Data Center, CCT Routing and Switching, CCENT, CCNA or equivalent experience.
• Experience with Cisco Route Switch, Firewalls, and Telephony.
• Experience with DNS, HTTP, SMTP, SSL, LAN/WAN, SD WAN, and DHCP.
• Experience with Scripting/Automation is a plus.
• Highly motivated individual with passion for learning/sharing information from/with peers.
• Strong written and verbal communications.
• Detail oriented approach.
• Strong analytical and creative problem-solving skills.

Competencies

• Professionalism
• Business Insight
• Builds Networks
• Drives Quality Results
• Courage

#INDCORP
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)