Associate Employee Solutions

Provides support services, including research for back office areas such as: payroll, human resources, expense reports, back office systems, and payments to vendors for employees. Responds to employee's basic inquiries, resolves basic problems and/or escalates more complex cases to the appropriate business area for resolution. Enters employee data into various systems. Accurately document calls while speaking with employees. Receives both calls and tickets/cases to resolve within designated SLAs. Additional administrative tasks may be assigned as needed and cross training provided in other areas of the contact center.

Provides support services, including research for back office areas such as: payroll, human resources, expense reports, back office systems, and payments to vendors for employees. Responds to employee's basic inquiries, resolves basic problems and/or escalates more complex cases to the appropriate business area for resolution. Enters employee data into various systems. Accurately document calls while speaking with employees. Receives both calls and tickets/cases to resolve within designated SLAs. Additional administrative tasks may be assigned as needed and cross training provided in other areas of the contact center.
Minimum qualifications:

• High school diploma/GED
• One (1) year experience in customer service, back Office information systems support, payroll or human resources
• PC ability, Verbal and writing skills

Knowledge/Skills/Experience Considered a Plus:

• Previous contact/call center experience.
• Payroll and Human Resources experience.
• Workday experience would be a plus.

Applicants must be available to work variable shifts between the hours of 9:30 AM to 6:00 PM CST. Shift hours are non-negotiable.
Domicile/Work Location(s):

• This position is located in Memphis, TN.

Relocation:

• Relocation assistance is not available for this position.

Additional Information
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
Job Posting End Date: 04-08-2024

FedEx. Where now meets next.

Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.

FedEx inspires its more than 530,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.

FedEx has been recognized on many different lists both for business success and for being a great employer:

• FORTUNE Magazine: No. 18 among “World’s Most Admired Companies” (2023)
• Newsweek Magazine: One of “America’s Most Responsible Companies” (2023)
• Forbes Magazine: One of “Americas Best Large Employers” (2023)
• Newsweek Magazine: One of "America’s Greatest Work Places for Diversity" (2023)
• FORTUNE Magazine: One of the “Blue Ribbon Companies” that appears on 4+ Fortune Annual Award Rankings (2023)
• FreightWaves: #1 Among the “Top 500 For-Hire Carriers” (2023)
FreightWaves: Freight-Tech 25 Award, honoring innovation and disruption within the freight industry (2023)

FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.

FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.