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Form of workThe Associate E2E Process Management role is responsible to manage day-to-day operational processes, including but not limited to order scheduling and fulfillment, internal case management, pre-production planning, billing/invoicing processes and logistics, GPS, and systematizing updates to customers. They will also assist with customer related inquiries as needed. Major Accountabilities - Manage day-to-day operational processes, including but not limited to order scheduling and fulfilment, internal case management, pre-production planning, billing/invoicing processes and logistics, GPS, systematizing updates to customers (i.e.
batch release, delivery updates, system-specific site on boarding, etc) -Complete manual data entry -Support select process improvement activities associated with customer service operations -As applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to Team Leads -Assist with customer related inquiries based on customer needs/demand - Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines - Ability to work the scheduled work hours, which generally will be an 8-hour shift with two paid rest breaks and an unpaid lunch break -This position will require holiday support for CS team Education: Bachelor's degree required Experience: 1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services Ability to manage multiple projects and consistently meet deadlines Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments Detail oriented problem solver who can make clear-headed decisions while under pressure Experience with systems enabling program end-to-end program operations, including but not limited to customer-facing digital portals, internal case management platforms as well as production planning and financial billing/invoicing tools Proficient in PowerPoint and Excel, and telephony Potential Shifts: 6am-2:30pm, 7:30-4pm, 8:30-5pm and 11:30-8pm Oncology experience preferred Leadership Competencies - Problem solving - Customer/patient-centric mindset - Strong written and verbal communication skills - Understanding of systems and required functionality to support customer/patient services operations Location:East Hanover, NJ (Hybrid) Shift: 6am-2:30pm (1 opening) & 8:30am-5pm (1 opening) Contract: 6-12 months Pay rate:$30-$45/hour Health, Dental, Vision, 401k Why Novartis? 766 million lives were touched by Novartis medicines in 2021, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation.
That a diverse, equitable and inclusive environment inspires new ways of working. We believe we can reinvent what's possible when we collaborate with courage to ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine the impact you could make here at Novartis! Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment with diverse teams representative of the patients and communities we serve. To do our best work we need different viewpoints , which is why here at Magnit, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, Magnit is dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all. Accommodation: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Magnit at directsourceproteam@prounlimited.com or 1.862.778.5441.
Commitment to Diversity and Inclusion / EEO
