Associate Director, Client Activation

GR0 is seeking an experienced and dynamic Associate Director, Client Activation to join our growing team. This role is a unique opportunity to manage high spend, omnichannel marketing clients and foster strong client relationships. As an integral part of the Client Activation department, you will also play a pivotal role in supporting our product department teams, facilitating internal omnichannel communication, and managing our internal omnichannel standard operating procedures. Reporting directly to the Director, Client Activation, you will be instrumental in shaping the future of our Client Activation strategy and operations, and ensuring industry-high client satisfaction and retention.

WHAT YOU'LL DO:

• Be responsible for the management and nurturing of relationships with GR0's high spend, omnichannel digital marketing clients.
• Directly manage client account relationships as the central point of contact where necessary in an omnichannel relationship.
• Be responsible for leading the conversation surrounding ongoing client campaign and marketing needs, functioning largely as the fractional CMO or CGO for client campaigns under management. 
• Be responsible for facilitating upsell and cross-sell opportunities within the omnichannel book of business managed by this role.
• Facilitate internal omnichannel communication to ensure seamless coordination across departments.
• Manage and continuously improve the internal omnichannel standard operating procedure.
• Collaborate with the Director, Client Activation to develop and implement strategic Client Activation initiatives.
• Other duties as assigned.

WHAT YOU'LL BRING:

• 5-7 years of proven experience in account management and client relationship management, preferably within paid media management.
• 2+ years of experience in managing people in a complex and rapidly changing organization.
• Strong understanding of omnichannel marketing strategies and tactics.
• Demonstrated ability in assurance of multi-party comprehension of communicated initiatives and goals.
• Experience in managing, understanding, and creating standard operating procedures.
• Excellent interpersonal and collaborative skills.
• A keen eye for detail with a track record of solutions oriented mindset.
• Bachelor's degree in Marketing, Business, or a related field.
• Mastery of third party reporting tools and platforms that enable cross-channel reporting and outcome forecasting.

WHO YOU ARE:

• A Relationship Builder: You excel at building and nurturing relationships with clients and internal teams.
• A Strategic Thinker: You have a knack for seeing the big picture and developing effective strategies.
• A Team Player: You thrive in a collaborative environment and are always ready to support your team.
• A Problem Solver: You are adept at identifying challenges and finding innovative solutions.
• A Communicator: You have excellent communication skills and can effectively convey information across all levels of the organization.
• A Detail-Oriented Professional: You pay attention to the smallest details and strive for excellence in every aspect of your work.

WHAT DOES THE HIRING PROCESS ENTAIL:

• Stage 1 (Recruiter Screen) - After you submit your application, our talent recruitment team will review and reach out to candidates. During this 15-minute phone call, we'll discuss your career journey and professional motivators while learning about GR0 overall and the position.
• Stage 2 (Take-Home Interview) - Replacing an additional video interview, we will send you a relevant set of questions and exercises, which we expect will take about 30 minutes to complete.
• Stage 3 (Hiring Manager Interview) - The first video interview with Associate Vice President, Client Activation John Alden which will involve 30 minutes of reviewing your take-home interview and diving deeper into the GR0 processes, tools, core values, and company roadmap.
• Stage 4 (Leadership Interview) - Your most important video interview will be a 45-minute conversation with at least three GR0 team members, including your possible future manager. During this time, you will present a case to our team, answer additional questions, and have ample time to ask questions of us.
• Stage 5 (Co-Founders Connect) - The second-to-last conversation of the interview process is always a chance for you to connect with our CEO and Co-Founder, Kevin Miller, and our Chief Growth Officer and Co-Founder, Jon Zacharias.
• Stage 6 (Offer) - If a #GR0mance has brewed, we will make you a competitive offer and hope you'll accept!

WHAT'S IN IT FOR YOU:

• Shared Financial Success - GR0 believes strongly in equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total annual salary for this role is market competitive- $90,000 - $110,000  (commensurate with experience), as well as a competitive commission structure and company stock options.
• A Unique Opportunity to work for a rapidly growing company alongside next-level talent in a respectful, inclusive, diverse, and inspiring environment. #GR0Together
• Health and Family Benefits - GR0 offers comprehensive medical, dental, and vision coverage options for GR0ers and their families.
• Flexible PTO - We know that rest is vital to your wellbeing and career success, so we give you the flexibility and trust to take it when you need it.
• Community Impact - GR0 is committed to supporting the communities where we work and live by partnering with local charitable organizations to give back in various ways.

Headquartered in Los Angeles, California, GR0 is an award-winning digital marketing agency focused exclusively on igniting organic growth for direct-to-consumer and business-to-business startups and established brands. GR0 empowers these brands to build powerful online brands using a highly technical, best-in-class approach that delivers value and experience to consumers, and engagement and sales for brands. 

GR0's notable awards and achievements include: 

Glassdoor's "Top CEOs" (2021)

Clutch's "Top 100 Fastest Growing Companies" (2022)

Comparably's "Best Places to Work in Los Angeles" (2021, 2022)

Comparably's "Best Company for Career Growth" (2021)

Built In's Moxie Women in Tech Awards (2021, 2022)

At GR0, we put our people above all else. We promote an environment that celebrates diversity, fosters openness, and encourages conversations around what makes us different to further learn from one another. GR0 is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.