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The Associate Director, Technology Leadership is responsible for all aspects of software or hardware product delivery and performance. The Associate Director, Technology Leadership requires a solid understanding of how organization capabilities interrelate across department(s).

The Associate Director, Applications Operation Center (AOC), Mainframe L1 (MFL1) & Enterprise PPV (E-PPV), is responsible for leading several teams within the IT Operations Center. The AOC is a 24x7x365 team that responds to events and Incidents impacting Production applications – all of which are SOP based and many leverage automation to minimize manual intervention. Within a managed service contract, MFL1 is the Mainframe L1 team responsible for 24x7x365 monitoring and response to Mainframe jobs – the team actioned ~19k abends in 2023. The E-PPV team initiates automated test cases following Change implementation and raises awareness of potential Incidents or lobbies for rollback to minimize impact to the business segments – over 3k validations performed in 2023. Additionally, if requested, E-PPV coordinates SRE (application) tower validation to ensure that SRE teams validate the performance of their applications post Change. This leader will lead a team of 3 associates and ~90 consultant partners.

Use your skills to make an impact

Required Qualifications

• Experience driving and implementing automation to decrease manual tasks
• Experience in executing post production validation (PPV), building test cases and a focus on quality
• Exposure to Mainframe batch jobs/systems
• Strong ability to partner across IT teams (SRE, Dev, Infra, etc.) to ensure that all in scope technologies are folded into our portfolio
• Ability to communicate effectively and deliver presentations to senior leaders
• Advanced experience leading special projects and producing metrics, measurements and trend reports
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Demonstrated ability to run large scale, highly visible programs with responsibility for multiple project teams
• 2+ years of resource management experience
• Experience within an Applications Operation Center (AOC)
• Possess a solid understanding of operations, technology, communications and processes
• Six Sigma certification
• ITIL certification

Additional Information

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$126,800 - $174,500 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.