Address
Form of work
SalaryOverview:
Although the RM II will have a specific assigned portfolio, the position requires working in a team environment to meet and exceed the client objectives.
Monthly incentive opportunities are available based on performance towards set monthly goals. Responsibilities:
Note: If the internet connect is shared, the connection for Community Loan Servicing, LLC must be the preferred and dedicated connection.
EDUCATION and EXPERIENCE:
JobLocation
Miami and/or Ft. Lauderdale, Florida, United States (Hybrid – min 3 days per week Tues through Thursday). This role could become in office in the future.
PositionType
Full Time (40 Hours per week).
Shifts and hours may vary.
Business Hours (subject to change)
o Monday- Friday - 8 am - 8 pm EST
Certifications, Licenses, and/or Registration
While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
EEOC
The Commercial Relationship Manager II (RM II) works within the CLS Commercial Servicing & Asset Management Department providing customer service and collections on commercial loans. Primary responsibilities focus on managing a portfolio of performing commercial loans, addressing borrower inquiries, and providing top-level assistance with their loans. RM II's are also expected to work with borrowers who are experiencing early-stage delinquencies. Main goal and objective are to ensure that the borrower is engaged and informed on all their commercial mortgage needs.
Although the RM II will have a specific assigned portfolio, the position requires working in a team environment to meet and exceed the client objectives.
Monthly incentive opportunities are available based on performance towards set monthly goals.
- Provide stellar customer service on both inbound and outbound calls as may be required.
- Assist borrowers per investor, company and regulatory guidelines to resolve early mortgage loan delinquencies, which may include collection calls.
- Review and make recommendations to approve real estate taxes, release escrow surpluses or request escrow analyses, as appropriate.
- Collect annual property and borrower financials pursuant to the terms contained within the loan agreements, as required by individual investors.
- Monitor active trial repayment plans through conversion to final modification according to the terms of the
- Set-up and negotiate repayment plans, order payoff requests, and work in a structured and proactive manner to meet individual and department goals.
- Professionally handle escalated customer concerns, including research of loan documentations, correspondence, and other matters as presented while following industry best practices.
- Promptly and accurately, answer borrower inquiries regarding a variety of topics related to their loan(s) including loan histories, tax and insurance matters, year-end 1098 or 1099 reporting, website questions, service transfers, and more.
- Complete partial releases, successor-in-interest and assumptions, on applicable commercial loans.
- Successfully meet monthly performance metrics and production goals on an ongoing and consistent basis.
- Issue posting instructions to cashiering based on the terms contained within the loan agreements; when necess
- Handle other duties as assigned.
- Customer service and/or collection experience with an emphasis on strong interpersonal, negotiation and communication skills.
- Aptitude across Microsoft Office Suites, notably Word and Exce
- Competence to adapt to an ever-changing environment due to regulatory, compliance, and/or business rule changes.
- Proficiency to successfully multi-task within a fast-paced and dynamic work
- Ability to work a potentially varying schedule including some unobserved company holidays and weekends and based on business needs and performance metrics.
- Self-starter, self-motivated, and driven to achieve and exceed desired performance metrics, while providing a positive, and engaging interaction with each borrower to the best of their abili
- Ability to work across multiple servicing and collection platforms including CSAM, Servicing Di
- Must beableto connectto theinternetviadirect connection IEthernetConnection. (notWifi)(whileremote)
- Must haveadedicatedworkspaceto ensureprivacyso thecustomerinformation is pr (whileremote)
- Musthaveinternetconnectionwithaminimumdownloadspeedof50Mbpsandanminimumuploadspeedof 10 (while remote)
Note: If the internet connect is shared, the connection for Community Loan Servicing, LLC must be the preferred and dedicated connection.
EDUCATION and EXPERIENCE:
- High School Diploma/GED Required
JobLocation
Miami and/or Ft. Lauderdale, Florida, United States (Hybrid – min 3 days per week Tues through Thursday). This role could become in office in the future.
PositionType
Full Time (40 Hours per week).
Shifts and hours may vary.
Business Hours (subject to change)
o Monday- Friday - 8 am - 8 pm EST
Certifications, Licenses, and/or Registration
- No requirements or preferences
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
EEOC
Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
