Associate Call Center Supervisor

Work is performed onsite in Boston

CONTRACT to Hire

Free on-site parking!!!!

Contract to Hire

We are assisting a client in searching for a an Associate Call Center Supervisor 

Responsibilities include the supervision and development of the Call Center team. Operational management associated with day to day Call Center operations with the ability to identify opportunities to streamline training and operational procedures. Ensure Call Center team is working optimally and in compliance with all service level agreements and HIPAA requirements. Interviewing applicants, recommend hiring, appraise Call Center agent performance.

Shift: Typically shift 3pm - 11pm - exempt must be flexible to do what it takes to get the job done OR 5pm-11pm
Training 2 weeks 11am -7pm

Education and/or Experience Requirements:

• Associates degree and / or equivalent experience in health care preferred.
• A minimum of five to seven years progressive experience in customer service, patient relations or similar area having supervised a minimum of thirty 20 in a fast-paced environment
• Experience with quality monitoring of Call Center agents
• Strong understanding of industry standards for Call Center management.
• Excellent interpersonal and team building skills
• Ability to positively interact with a variety of medical and administrative staff.
• Effective communication both orally and in writing is required.
• Experience working in a Call Center environment, preferably, but not limited to, the health care industry.