Associate Account Manager I- Digital Business Sales

Associate Account Manager I- Digital Business Sales
The Associate Account Manager I role is an inside sales position responsible for sales of Best Buy Business’ (BBYB) full assortment of products and services. This position is responsible for transactional and simple solution sales, along with customer service while playing an integral role in identifying customer needs to determine the appropriate customer journey. The Associate Account Manager is responsible for organically growing the business by transacting leads, determining spending potential and habits of customers, and adhering to the account transition process to ensure we are offering our customers the full capabilities of Best Buy and BBYB.
This role is remote eligible.
What you’ll do
Direct Phone and chat- Inbound/Outbound Sales:

• Coordinate the client journey for New and Existing Clients through new lead sources (Retail, trade shows, procured lists, etc.) and inbound/outbound communication vehicles (Phone, online chat)
• Meeting and exceeding call center productivity metrics for both Inbound and Outbound calling
• Meeting and exceeding monthly targets through the execution of product and simple solution sales over the phone and chat.
• Process transactional and simple solution sales and identify potential future opportunities that require dedicated account management according to defined customer journey/transition processes.
• Responsible for ensuring all leads are contacted with a high level of urgency to capture immediate needs as well as determine future opportunities.
• Strong understanding of customer-driven relationship skills to understand customer needs and provide advice and superior via phone and chat.

Retail Engagement:

• Responsible for client engagement through outbound calling and Best Buy’s online chat experience
• Engages with end users as well as retail partners to provide a superior multi-channel shopping experience.
• Utilizes systems (Microsoft CRM) as a communication vehicle for store lead communication.

Business Operations:

• Utilizes systems when partnering with Customer Contact Group and Account Managers where applicable to help continue to grow accounts and provide a differentiating experience for our customers.
• Effectively communicates and partners with support teams around process challenges and obstacles that are impacting customer and employee experience.
• Accountable for continued development with product knowledge, vertical expertise, certifications and selling skills that will be completed in Learning Network and in conjunction with a learning plan created with their Leader.

**Hours will depend on the Territory you will support**
Basic qualifications

• 1 or more years of sales experience
• 1 or more years of customer service experience
• Strong verbal and written communication skills

Preferred qualifications

• 1 or more years of sales experience with technology products, applications, and services

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:

• Competitive pay and PTO package
• Generous employee discount
• Physical and mental well-being support
• Robust benefit package

About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™